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Lead Technical Solution Architect - ARABIC SPEAKING ONLY

Teleperformance

Posted on July 7, 2019

8 - 15 years Dubai - United Arab Emirates

Any Graduation. Any Arabic National

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Job Description

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Roles and Responsibility:

• Lead the technology solution team and meet the team deliverables as per company’s overall business plan and strategies.
• Work independently as well with sales/BD, consulting team to strategically drive solution response and commercial
• Become a trusted advisor for cross functional team understanding in-depth knowledge of business priorities, challenges and initiatives which would translate to solution opportunity.
• Produce cost-effective technical solutions to achieve business objectives.
• Use pricing tools and systems to produce cost builds.
• Identify, understand and document clients’ outsourcing requirements; provide design support during the bid phase and where required post contract.
• Support and guide the solution team to generate proposals which includes business requirement, technical requirement, appropriate solution and commercials.
• Establish and maintain good working and technical relationships with internal technology team and external suppliers and influence solution delivery direction.
• Market research to identify products and solution as per company vision and strategy.
• Choice of solutions technologies / services to best fit our client’s requirements.
• Assessment of technical risk, compliance and MSA.
• Manage and motivate design team to maximize utilization and customer satisfaction.
• To actively support, at all times, company policy and best practice in the area of security, with particular emphasis on the protection of sensitive customer information.
• Involved in client presentation, represent technology during consulting activity as analyst.

Requirements :-

• 10+ years of experience in technology vertical with understanding of Omni-channel /Digital initiatives/telecom/Networking/System Integration/Automation.
• Minimum graduate/Engineering degree in any vertical or global equivalent from a reputed university.
• Certification in any technology vertical i.e. data science, AI/NLP, RPA, cloud solution etc. would be an added advantage.
• Must have professional experience in the IT industry, specifically in solution design and team management.
• Experience with the latest Vendor technologies
• Proven track record in delivering /designing complex solutions within tight time frames.
• Effective inter-personal, leadership, communication and presentation skills; and ability to work within / lead technical teams.
• Willing to travel international on assignments.

Desirable:
• Experience in design and implementation of Digital solution which include one or more of the following: omni-channel, AI/NLP, automation, analytics, cloud computing and infrastructure setup.
• Knowledge of commercial and financial processes.


Call Center / BPO / KPO / Outsourcing

IT Software

Keywords

RPA IT Support It software Transformation Manager Automation Cloud Computing Consultancy

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Teleperformance

Teleperformance is a strategic partner to the world’s leading companies, bringing solutions and enhancing customer experience during each interaction.

As one of the world’s leading BPO companies, Teleperformance offers transformational customer management solutions to meet the requirements o f today’s multi-channel service environments. Over 223,000 employees are engaged with our clients’ customers, holding interactions in 265 languages every year around the globe. Our international delivery platform is based in 76 countries across 160 locations enabling us to offer total flexibility in location, delivery and technology.

We constantly invest in research and development to get a deeper understanding of customers’ thoughts, behaviors, and needs, for different countries, industries, channels, and generations. Our knowledge, technology, and market expertise built through years of experience allow us to successfully provide unique interactions all over the world.
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