Learning and Development Manager Minor International

Key Responsibilities:

• Develop and implement the Pre-Opening Training Plan in alignment with Tivoli brand standards and operational goals.

• Conduct Training Needs Analysis across departments to determine role-specific training requirements.

• Coordinate with department heads and the corporate office to schedule and deliver brand immersion, induction, and skills training programs.

• Design and deliver Train-the-Trainer programs to develop departmental training champions.

• Support recruitment and onboarding by ensuring all new hires receive consistent and engaging training experiences.

• Work closely with project teams to integrate L&D strategies with operational timelines.

Post-Opening Phase:

• Establish a continuous learning culture that supports career growth, retention, and performance excellence.

• Maintain training records and evaluate the effectiveness of programs using KPIs and feedback.

• Facilitate soft skills, leadership development, and service excellence workshops.

• Partner with operational leaders to identify talent gaps and support succession planning.

• Lead compliance and mandatory training programs (e.g., health & safety, fire safety, brand compliance).

• Manage performance improvement initiatives and coaching plans when required.