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Learning & Development Coordinator

Fairmont Hotels & Resorts

1 - 2 years Dubai - United Arab Emirates

Other(Other). Any Nationality


, Posted on March 22, 2018 1 Opening

Job Description

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Summary of Responsibilities:
Reporting to the Learning and Development Manager, responsibilities and essential job functions include but are not limited to the following:
Consistently offers professional, engaging and friendly service
Conduct training programs including but not limited to
Hotel Orientation
Train the Trainer
Supervisory Skills Program
Soft Skills modules
Heartist and other Brand related colleague trainings.
Develop training content and conduct training courses for colleagues and supervisors.
Manage cross training across the hotel.
Conduct regular review of Colleague’s PMP, PDI and Development plans and provide feedback to the leaders on timelines and quality of submission.  
Maintains and updates Communication channels on a regular basis.
Maintains training records by ensuring all trackers are up to date.
Handles all the administrative duties for the Learning & Development function; such as communicating the training calendar, organizing training venues, monitoring attendance and feedback
Compiles all L&D reports on a monthly, quarterly and yearly basis.
Ensures that the hotel grooming policy is communicated and adhered to.
Lead the Heartist Committee and spearhead employee recognition activities.
Lead the Internship program of the hotel.
Assists and support colleague activities and events throughout the year.
Assists with other Human Resources administration function.

Qualifications:
Previous experience in Learning and Development is an advantage. 
1-2 years Hotel experience in an administrative function is required.
Charismatic, highly organized, energetic, fun and creative
Able to develop strong relationships with Colleagues and Leaders
Highly passionate about the company Mission, Promise and Values
Highly passionate Guest Service
Computer literate in Word, Excel, PowerPoint and Outlook
Possesses excellent interpersonal and communications skills
Exceptional public speaking skills
Able to prioritize and organize work assignments
Positive and supportive team member
Able to identify hotel training needs by conducting focus groups and analyzing hotel measurements


Industry Type : Hotels / Hospitality
Functional Area : HR / Human Relations / Industrial Relations

Keywords

Hospitality SPA Health club Internship Recruitment Luxury Computer literate Soft skills Administration Monitoring

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Fairmont Hotels & Resorts

At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you'll find exceptional work opportunities—throughout North America and th e Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!
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