Learning & Quality Manager at InterContinental Dubai Marina Intercontinental Hotels Group (IHG) Posted on December 2, 2019 3 - 4 years United Arab Emirates - United Arab Emirates Any Graduation. Any Nationality Send Me Jobs Like This SEND Alert Set Successfully Opening 01 Job Description EMAIL JOB SEND Email sent successfully. SHARE JOB Your day to dayLearning & DevelopmentConduct all Training Needs Analysis for the Hotel - Establishing core competencies required for key positions and identify/develop training programs for all development needsEstablish and drive a high level of Leadership strength and competence through training/seminars/ resourcesEstablish a departmental trainer platform to drive effectiveness in delivery of training programs and recommendation for improvementBe present at key service delivery points to asses and audit service standards - conduct spot training and support function heads with a clear understanding of challenges and opportunitiesCreate a talent pool of high potentials within the business from the Annual Performance AppraisalsDevelop succession plans for the talent pool with the Department Heads and monitor progress based on goalsDevelop a network with other L&D professionals to learn best practices and establish game changers to the businessManage the day to day activities of the L&D function, ensuring proper documentation and compliance of mandatory trainings and assessmentsQuality AssuranceReview and analyze hotel guest feedback through various platforms (Guest Love, GSI, Social Reviews, Glitches, Courtesy calls, etc.) on a regular basis and provide a clear understanding of the root cause of the issues and areas to improveParticipate in the daily Operations meetingLead and facilitate monthly and quarterly, Quality/Guest Experience/Tactical Solve Meetings and action planning sessions (identification of problems, root cause analysis - monitor improvements and communicate progress)Work closely with the FOM to review and drive understanding of the loyalty programs among the stakeholders for a better guest loyalty experienceDevelop and conduct service quality and brand standards auditsEducate colleagues on the brand standards and ensure departmental trainings related to standards are taking placeLead and support departments in the annual quality evaluation auditWhat we need from youIdeally, the candidate should possess a minimum of 3 years' of relevant experience within a senior capacity in the Hotel Industry (5-star hotel preferable).You should be enthusiastic, spontaneous, & emphatic. You will bring with you strong interpersonal skills and excellent command of written and spoken English. Additional language is an added advantage. You should have a bachelor or master's degree in Human Resources or Quality Assurance with a proven track record of training capabilities.The ideal candidate will be result oriented and a self-motivated along with a positive attitude. You should have the ability to think laterally and display a high level of integrity. You should also have the ability to identify, impact and influence others. You are a strong team player, enthusiastic and flexible. Company Industry Hotels / Hospitality Department/Functional Area Quality / Testing / QA / QC / Inspector Keywords Learning & Quality Manager at InterContinental Dubai Marina REPORT THIS JOB Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at email@example.com People Looking for Quality Manager Jobs also searched Dubai UAE All Jobs Quality Manager Jobs in Dubai Quality Analyst Jobs in Dubai Quality Engineer Jobs in Dubai Quality Jobs in Dubai Training Needs Jobs in Dubai Quality Assurance Jobs in Dubai Quality Management Jobs in Dubai Quality Manager Jobs in UAE Quality Analyst Jobs in UAE Quality Engineer Jobs in UAE Quality Jobs in UAE Training Needs Jobs in UAE Quality Assurance Jobs in UAE Quality Management Jobs in UAE Quality Manager Jobs Quality Analyst Jobs Quality Engineer Jobs Quality Jobs Training Needs Jobs Quality Assurance Jobs Quality Management Jobs Intercontinental Hotels Group (IHG) View Contact Details Contact Name/ Designation: - Website https://www.hozpitality.com/jobs/9268374/learning-and-quality-manager-at-intercontinental-dubai-marina.asp Additional Information Required Employer has requested some additional information along with your application for this job Cancel Login to Naukrigulf Continue using GOOGLE FACEBOOK All your activity will remain private or Forgot Password?