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Level 3 Engineer


Posted on December 9, 2019

10 - 12 years Riyadh - Saudi Arabia

Bachelor of Technology/Engineering. Any Nationality

Opening 01

Job Description

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DETASAD provides leading edge, high quality end-to-end ICT services and solutions to public
and private entities for enabling and transforming their operations. DETASAD is an innovative
company with tradition. Established in 1982 as a Saudi – German Company with kingdom-wide
activities, it has sound roots in Telecommunications Network Deployment, Management,
Consultancy, Planning, Design, Operation and Maintenance. DETASAD announces a job
General requirements and knowledge
10 Years’ experience working in the data center and system administration for multiple platforms.
Professional certification for Data Center like MCSE/MCITP/RHCE.

Telecom / ISP


Desired Candidate Profile

Roles and Responsibilities

Ensure the L1 and L2 teams are delivering the required services according to
contracted SLAs/SLOs.
Developing system architecture solutions project scoping design and
Acting as the escalation point for the L2 engineers.
Determines requirements impact on existing architecture work processes and
Own customer operational requests and escalation.
Develop the team’s technical expertise and help them to work on other related NOC
activities and projects as necessary.
Coaching motivation and integration of all team members.
Report and escalate to the Manager all critical and important issues as soon as they
are identified.
Assist in ensuring professional behavior conduct of all team members by
suggesting required policies increasing awareness of operation criticality and
enforcing processes.
Always work on improving the L1 and L2 operation efficiency - by introducing more
automation - knowledge base - new procedures - etc.
Ensure the L1 and L2 teams are able to operate in case of emergency .

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Level 3 Engineer


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Website https://www.detasad.com.sa/jobs-opening/

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