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Level Operations - LTE RAN Back Office Engineer -2nd

Client of Rygon Corporation

Posted on February 15, 2018

6 - 7 years Al Madina Al Munawarah - Saudi Arabia

Bachelor of Technology/Engineering(Electrical, Electronics/Telecomunication). Any Nationality

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Job Description

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Summary:
This Job Role is responsible for the coordination, management and execution of proactive and reactive maintenance activities that require a higher level of support that the one offered by the 1st Level Operations. This shall ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.
Responsibilities & Tasks
2nd Level Assurance Support Activities
2nd Level Incident Management
Problem Management
System Administration
2nd Level Billing Operations
Position Qualifications
Proven working experience in wireless industry on 4G/LTE networks in O&M environment.
Expert level understanding of 4G/LTE end-to-end Wireless Network Architecture including Radio Access Network, Optimization etc.
Advanced level knowledge of E/// RBS 6000 series (6102, 6201, 6301, 6601) and different types of configurations.
Solid understanding of mobile cellular acquisition and call flows for Voice, SMS and Packet Data Calls
Experience of installation, commissioning and cable connections of E/// enodeB.
Oncall support to FM, NPO, FO and TRX during day/night time(as per roster).
Handling of tickets and issues escalating from FO (FLO) and other stakeholders.
Customer complaint handling.
Investigation and analysis of critical technical fault for the LTE RAN network.
Responsible for KPI reporting and interpretation.
Incident reporting for outages and faults in LTE RAN network.
Perform all RAN Assurance related activities, including corrective maintenance, preventive maintenance (health checks), etc.
Proficient in AMOS/MOSHELL, OSS Common Explorer, XML scripting, BSIM, ONE and Linux.
Able to transfer knowledge and train other resources of the team.
Core Competences:
Knowledge of Managed Service Telecom Operations Practice
Presentation & Communication Skills
Knowledge sharing
Problem Solving and strategic thinking
Ericsson Knowledge
Language Skills
Delivering Results & Meeting Customer Expectations
Analyzing
Working with People
Creating & Innovating
Applying Expertise and Technology
Minimum Qualifications & Experience Requirements:
Bachelor Degree in Electrical/Electronics/Telecom Engineering or Masters in Telecommunication
At least 6-7 years of experience in O&M environment of cellular networks with majority on LTE networks
Preferred Qualifications & Experience Requirements:
Problem solving and trouble shooting skills
Good communication skills
Cost Awareness
Social skills and awareness
Qualified candidates to send their updated CV to rasha.elhaj@rygoncorp.com or call +966 59 383 3999.
REF# 6624


Telecom / ISP

Data Entry / Operations / Back Office Processing

Keywords

Linux Telecommunication System Administration Lte Sms Incident Management Network Optimization Billing Problem Management Xml

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