Live Operations Manager elmenus.com Posted on January 15, 2020 7 - 8 years Cairo - Egypt Any Graduation. Any Nationality Send Me Jobs Like This SEND Alert Set Successfully Opening 01 Job Description EMAIL JOB SEND Email sent successfully. SHARE JOB You will be leading elmenus triple sides Live Operations team (Customer Side, Restaurant Side, Fleet side).• you will manage the biggest team of elmenus, of agents, team leaders and supervisors.• You will be challenged to attract customers, retain customers and turning dissatisfied customers to loyal customers.• You will develop, maintain and optimize the live ops SOPs, SLAs and KPIs. (SLA, AHT...etc)• You will generate and maintain all the performance dashboards and reports• You will monitor and analyze daily SLAs and re-forecast resources needed to ensure accurate trending and scheduling.• You will set and maintain the quality standards (DSAT, CSAT, Resolution Rate, NPS)• you will plan & forecast the needed resources & capacity planning.• You will follow up and respond to customer complaint escalations where necessary through all channels.• Motivate your team to reach Service levels and KPI's set by management such as response rates, productivity and customer satisfaction.• Recruit and design the live operations requirements.• Work collaboratively with elmenus team to ensure business and team objectives are met.• You will motivate and encourage each and everyone of your team members to overachieve their KPIs and to work on their development planjob requirementsMore than 7 yearsNot Specified at leastFood Services/Restaurants/Catering Internet/E-commerce Company Industry FMCG / Foods / Beverages Department/Functional Area Data Entry / Operations / Back Office Processing Desired Candidate Profile You are a self motivated leader willing to take the challenge of starting, maintaining and enhancing our support center.• You have strong English, written and verbal communication skills.• You have advanced reporting skills. Previous experience in capacity planning or workforce management is a plus• You have detail understanding of a customer journey and how to improve our customer experience.• You are not afraid to providing innovative solutions to problems and complaints.• You are experienced in working in a fast-paced environment that requires taking initiative, productivity and multitasking.• You are ambitious and assertive, you take ownership of your work and think beyond the scope of a given assignment. Keywords Live Operations Manager REPORT THIS JOB Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at email@example.com People Looking for Operations Manager Jobs also searched Operations Manager Jobs Branch Manager Jobs Assistant Manager Jobs Data Entry Jobs Operations Management Jobs Catering Jobs SLAS Jobs elmenus.com View Contact Details Contact Name/ Designation: - Website https://wuzzuf.net/jobs/p/264363-Live-Operations-Manager-elmenus-com-Cairo-Egypt Additional Information Required Employer has requested some additional information along with your application for this job Cancel Login to Naukrigulf Continue using GOOGLE FACEBOOK All your activity will remain private or Forgot Password?