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Lobby Ambassador (Arabic Speaking)

Minor International

Posted on January 9, 2020

1 - 2 years Abu Dhabi - United Arab Emirates

Diploma. Any Nationality

Opening 01

Job Description

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Job Description
• To anticipate guest needs, and handle guest inquiries in a helpful and attentive Anantara manner.
• To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other Anantara properties.
• To take personal responsibility for the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard of Anantara at all times.
• Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.
• To be proactive and innovative, suggesting alternatives that meet guest needs in enjoying their Anantara experience.
• To develop a close and harmonious working relationship with all hotel departments,
• To attend hotel events, daily shift briefings and training to improve professional skills.
• To ensure continual source of information, help and assistance to all guests.
• Builds a rapport with the in-house guests on the floor and maintain interaction in order to facilitate guest recognition and obtain information regarding their preferences.
• Maintains and protects the privacy and security of in-house guests.
• Ensures all guests arrival and departure procedures are completed as per hotel standard.
• Ensures smooth operations at all times.
• Co-ordinates all operations in order to exceed guest expectations.
• Takes full responsibility for all operating equipment and working tools.
• Up sells all rooms, outlets and facilities in the hotel.
• Handles guest feedback efficiently.
• Employs discipline as required utilizing consistency, fairness and respect within the framework of established guidelines.
• Keeps the immediate supervisor fully informed of all problems or unusual matters of significance.
• Ensures the pantry are maintained and operationally prepared at all times.
• Updates and maintain all guest history files.
• Maintains open line of communication and co-ordinate with related departments to ensure customer requests and complaints are handled effectively and efficiently.
• Takes corrective actions when required to improve safety of all work areas.
• Is continually proactive within all areas of operation.
• Identifies and anticipates guests needs and requirements.
• Reports on duty punctually and in accordance with the department duty roster.
• Adheres at all times to the departmental grooming and uniform standards.
• Adheres to all hotel and company policies and procedures.
• Adheres to all hotel health and safety policies.
• Ensures a full and complete shift hand over.
• Reports any maintenance faults according to stated procedures.
• Immediately actions all special guest requirements and requests.
• Makes and recommends to senior management any suggestions and ideas that could enhance guest and staff satisfaction and quality of service.
• Performs other duties and responsibilities as assigned by senior management.
• Assist in assuring all standard service procedures are adhered to and carried out in detail.
• Must be fully versed in safety and emergency procedures.
• Maintaining the highest levels of hygiene and cleanliness at all times.
• Welcome and bid fond farewell to all guests upon arrival at the resort in a traditional manner as stipulated in the operating procedures.
• Actively elicit guest feedback and preferences, regarding resort services and ensures action is initiated on the same to maximize guest satisfaction.
• Ensure sufficient stocking of welcome beverage, refresh towels and special departure expressions are maintained.
• Perform all duties and responsibilities in a timely and efficient manner in accordance with established Resort s Policies & Procedures to achieve the overall objectives of this position.
• Fulfills all responsibilities according to the Lobby Host Task list as per the standard.

Hotels / Hospitality

Chefs / F&B / Housekeeping / Front Desk

Desired Candidate Profile

• Previous customer related experience an asset
• Excellent communication skills and a professional presentation
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively with fellow colleagues as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times


Lobby Ambassador (Arabic Speaking)


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Minor International

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