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Lobby Ambassador, Front Office at Crowne Plaza® - DFC

InterContinental Hotels & Resorts - Middle East & Africa

1 - 2 years Dubai - United Arab Emirates

, Posted on March 1, 2018 1 Opening

Job Description

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At the moment we're looking for a Lobby Ambassador to join our energetic, enthusiastic and passionate team at Crowne Plaza Hotel Dubai Festival City .
This role reports to the Director / Assistant Director of Front Office within the limits of established InterContinental Hotels Group brand and local policies and procedures, this role is responsible for establishing and maintaining mutual understanding and goodwill between guests and management. Promotes the desired work culture and live in our Winning Ways of Do the right thing, Aim higher, Celebrate differences, Show we care, Work better together of the InterContinental Hotels Group and the brand ethos.
The key responsibilities are:
- Handling all the airport pick up requests and drop off when required.
- Be present at all scheduled flight landings and assist incoming guests with baggage clearance and directing them to transport facilities.
- Project a first positive impression of the Hotel to arrival guests by extending a warm welcome and provide any required assistance with Luggage.
- Maintain detailed knowledge of all facilities and services offered by the hotel.
- Communicate with Manager shift and any other Department for VIP guests to be welcomed at the airport and ensure transportation is arranged.
- Monitor flight times and coordinate any changes with limousine service provider.
- Compile and maintain daily reports and constantly checking for any new bookings and changes.
- Inspecting limousines and monitoring of standards of all vehicles and drivers.
- Assisting and escorting arriving guest to the designated limousines and rooms.
- Assist departing guests in pre check in, ticketing and baggage clearance or lost baggage.
- Maintain a good relation with IHG Airport Representative office in T3 and other partners.
- Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest s name at every opportunity.
- Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation
- Knowledge of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs, and also Intercontinental Hotels Group Loyalty programs.
- Attends to guest s complaints, inquiries and requests, referees problems to Supervisor or Duty Manager if he/she unable to assist
- Is familiar with other InterContinental Hotels and Resorts so that guest indicating any next destination on the registration card can be sold an onward booking to another InterContinental Hotels.
- Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read telex, e-mail, messages, and how to interpret availability sources within the reservation systems
- Maintains exemplary deportment standards of behavior and appearance and attitude as expected in a ICHG Brand.
- Rooming of guest.
- Assist in any other duties when required by the Guest Relations and Reception Team.
- Promotes IHG Rewards & Ambassador programs.
Ideally, you'll have some or all of the following qualifications and experience we're looking for:
Required Skills:
- If applicable At least 1 year experience in a 5 star hotel property working in a similar role or as a front desk agent.
- Proficiency in speaking and writing English.
- Ability to work independently and within a team environment.
- Excellent time management skills.

Industry Type : Hotels / Hospitality
Functional Area : Administration


Lobby Ambassador Front Office Service Ticketing Monitoring Front Desk

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InterContinental Hotels & Resorts - Middle East & Africa

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