Lobby Ambassador

Rosewood Abu Dhabi

OVERVIEW/BASIC FUNCTION:

Acknowledges, welcomes and departs all guests/visitors arriving to/from the hotel, providing assistance with guests requests and information.

RESPONSIBILITIES:

Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.

Ensure that standards are maintained at a superior level on a daily basis.

Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.

Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.

Maintain positive guest relations at all times.

Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.

Resolve guest complaints, ensuring guest satisfaction.

Monitor and maintain cleanliness, sanitation and organization of assigned work areas.

Maintain knowledge of:

a. Scheduled daily activities.

b. Daily arrivals/departures.

c. Features and services provided by the hotel.

d. Hours of operation for each outlet.

Assist guests and visitors into and out of their vehicles.

Greet arriving guests/visitors; bid farewell to departing guests/visitors and invite them to return.

Communicate parking procedures to guests/visitors.

Assist guests with loading/unloading luggage into and out of their vehicles.

Provide legible claim tickets to guests for their luggage.

Assure safety and security of all guest luggage.

Open hotel doors for guests/visitors.

Provide guests with directions to Front Desk check-in area.

Relay accurate directions to guests/visitors on inquires regarding destinations within the local area.

Maintain accurate knowledge of local attractions and activities to recommend for guest inquiries.

Ensure all guests are attended and being approached in the lobby.

Ensure all guests are accompanied to desired location within the hotel.

Answer department telephone using correct greeting and telephone etiquette.

Remain in assigned postposition, maintaining correct stance.