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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Guest Engagement & Experience:
- Greet all guests warmly upon arrival and departure, maintaining eye contact and a professional, friendly demeanor.
- Anticipate guest needs and proactively offer assistance (e.g. directions, amenities, transportation, services).
- Recognize VIPs, repeat guests, and IHG One Rewards members, offering personalized welcomes and ensuring their preferences are acknowledged.
- Assist with lobby-based guest needs, including directions to outlets, local area recommendations, and responding to inquiries.
- Support Front Desk and Concierge teams by guiding guests to the appropriate services or staff members.
Lobby Presence & Ambience:
- Maintain a visible presence in the lobby at all times, ensuring cleanliness, organization, and ambiance align with InterContinental brand standards.
- Monitor guest flow, peak periods, and anticipate needs for additional support from other departments.
- Report maintenance or housekeeping issues within the lobby area immediately for timely resolution.
Communication & Coordination:
- Liaise with Front Office, Concierge, Bell Desk, Housekeeping, and F&B teams to ensure seamless guest experiences.
- Handle guest complaints or concerns calmly and professionally, escalating to management when necessary.
- Support in handling guest arrivals and departures during peak times by assisting with greetings, room orientations, or luggage coordination.
Brand Ambassador:
- Represent InterContinental values, culture, and standards through every interaction.
- Stay up to date with hotel services, promotions, outlet timings, and local area attractions.
- Actively promote hotel facilities, dining options, and guest loyalty programs (e.g., IHG One Rewards).
- Deliver small gestures of delight (welcome drinks, cultural greetings, personalized notes) to enhance the guest journey.
As a Lobby Host at InterContinental Abu Dhabi, you are the face and personality of the hotel lobby. Your role is to provide a gracious, warm, and engaging welcome to all guests, offering assistance, information, and personalized service to enhance their experience. You ensure the lobby area reflects the brand s luxury standards while proactively identifying guest needs, offering support, and creating memorable interactions throughout their stay. You will serve as a key connection between the guest and hotel departments, embodying the values of True Hospitality at all times.
Desired Candidate Profile
Qualifications:
- High school diploma or equivalent; hospitality or tourism diploma preferred.
- Fluent in English (spoken and written); additional languages (Arabic, French, Russian, etc.) are a plus.
Experience:
- 1 2 years of experience in a customer-facing or guest relations role, preferably within luxury hotels or hospitality.
- Previous experience in Front Office, Concierge, or Lobby Hosting is highly desirable.
Skills & Attributes:
- Impeccable grooming and professional appearance.
- Outstanding interpersonal and communication skills.
- Friendly, approachable, and confident personality.
- Ability to remain calm under pressure and resolve guest concerns tactfully.
- Multitasking and time management in a fast-paced lobby environment.
- Deep passion for service excellence and guest satisfaction.
Company Industry
- Hotels
- Hospitality
Department / Functional Area
- Chefs
- F&B
- Housekeeping
- Front Desk
Keywords
- Lobby Host
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InterContinental
As a Lobby Host at InterContinental Abu Dhabi, you are the face and personality of the hotel lobby. Your role is to provide a gracious, warm, and engaging welcome to all guests, offering assistance, information, and personalized service to enhance their experience. You ensure the lobby area reflects the brand s luxury standards while proactively identifying guest needs, offering support, and creating memorable interactions throughout their stay. You will serve as a key connection between the guest and hotel departments, embodying the values of True Hospitality at all times.