LOBBY HOSTESS - ARABIC AND RUSSIAN SPEAKERS ARE PREFERRABLE Mandarin Oriental Hotel Group Posted on December 3, 2019 2 - 4 years Dubai - United Arab Emirates Any Graduation. Any Nationality Send Me Jobs Like This SEND Alert Set Successfully Opening 01 Job Description EMAIL JOB SEND Email sent successfully. SHARE JOB Responsibilities:• Have a very good understanding of the hotel s concept and offerings including promotions and be able to verbally explain those to the guests.• Display proper and professional phone etiquette and assure that all guest details and requests are clearly registered, communicated and met.• Offer Consistently professional, friendly, warm and engaging service.• Welcome and escort patrons with the overall objective to delight and satisfy each and every guest and if needed she/he will assist and reasonably escort and direct the patron to other destinations within the hotel.• Attend to any complaints of comments given by guests and if no resolution can be found refer the matter to the Front Office Manager.• To bid friendly farewell to guests and sincerely thank them for their visit.• Maintain effective communication with all related departments to ensure a smooth service delivery• Ensure that the uniform provided is kept clean, presentable and in good condition, ensuring that personal appearance and hygiene standards are an example for the team and a demonstrate a professional image for our guests.• Deal promptly, efficiently and pleasantly with any queries• Communicate clearly and directly with all colleagues and superiors in order to avoid misunderstandings and other shortfalls caused by lack of communication.• Be committed to be a team player; proactively cooperating and supporting colleagues in operational tasks if required.• Ensure that Mandarin Oriental Jumeira s grooming and appearance standards are implemented and maintained at all times to reflect an image of professionalism and care.• Listen to every guest and observe body language carefully in order to be able to understand guest needs and expectations and consistently delight and satisfy every guest.• Report critical situations, such as intoxicated guests or aggressive behaviour to managers or security immediately.• Be able to converse well in English and preferably other languages, in verbal and written format and present and recommend menus to the guest.• Have a natural, warm smile and a friendly and passionate approach towards guests and handle and resolve challenging situations with guests.• Create WOW moments to surprise and delight guests in the outlets through gestures and other actions.• Ensure customer satisfaction from arrival to departure in accordance to the MOHG Legendary Quality Experiences (LQEs), the MOHG Pillars and the respective service standards of MOQA.• Proactively gather and record guest s preference to superiors and act upon them whenever known and maintain the database.Skills & Qualifications• High School qualification or equivalent is preferred.• Minimum 2 years experience working as a Lobby Hostess in a luxury hotel environment.• Ability to understand guest needs and to deliver superior customer service.• Ability to work long hours with a strong focus on operational excellence.• Ability to understand the flow of service and handle multiple tasks effectively is preferred.• Ability to understand effective approaches of communication with different individuals.• Able to communicate clearly with peers and superiors.• Very good verbal and written communication skills in English.• Verbal communication skills in Arabic or Russian are preferred. Company Industry Hotels / Hospitality Department/Functional Area Chefs / F&B / Housekeeping / Front Desk Keywords LOBBY HOSTESS - ARABIC AND RUSSIAN SPEAKERS ARE PREFERRABLE REPORT THIS JOB Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at firstname.lastname@example.org People Looking for Hostess Jobs also searched Dubai UAE All Jobs Hostess Jobs in Dubai Steward Jobs in Dubai Receptionist Jobs in Dubai Hotel Jobs in Dubai English Jobs in Dubai Front Office Management Jobs in Dubai Customer Service Jobs in Dubai Hostess Jobs in UAE Steward Jobs in UAE Receptionist Jobs in UAE Hotel Jobs in UAE English Jobs in UAE Front Office Management Jobs in UAE Customer Service Jobs in UAE Hostess Jobs Steward Jobs Receptionist Jobs Hotel Jobs English Jobs Front Office Management Jobs Customer Service Jobs Mandarin Oriental Hotel Group View Contact Details Contact Name/ Designation: - Website https://careers.mandarinoriental.com/cw/en/job/508059/lobby-hostess-arabic-and-russian-speakers-are-preferrable Additional Information Required Employer has requested some additional information along with your application for this job Cancel Login to Naukrigulf Continue using GOOGLE FACEBOOK All your activity will remain private or Forgot Password?