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Logistics Operations Manager

Afaq Q Tech General Trading

Posted on October 30, 2019

2 - 3 years Jeddah - Saudi Arabia

Any Graduation. Any Nationality

Opening 01

Job Description

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As a Logistics Operations Manager you will be responsible for building partnerships with Delivery Service Provider in Last Mile delivery operations across Saudi Arabia. You will design, implement and manage Service Level Agreements with multiple DSP s taking action if performance falls below the specified threshold. You will coordinate and direct activities of the service delivery teams to ensure set goals are achieved. You may be required to assist in the formulation of policies for the DSP that are geared towards improving service delivery. As well as making the policies, you will plan and present them to the Senior Management for evaluation and approval. With strong coaching and mentoring skills you will train members of the service delivery team and educate them of the new policies and their implications on service delivery. You will also assess individual and collective performance of the team members, recommending reward or praise when necessary. You will organize and head meetings with your team, be present and represent Last Mile operations in team meetings. You will also collate data on customer satisfaction, inquiries and complaints, and create development strategies to maintain or improve on the quality of service delivery.
Responsibilities will include:
Establishing delivery processes: Streamline these processes and procedures to ensure each customer gets the same great experience
Supervising staff: Oversee employees in different stages of the delivery process, even though they may not be your direct report. Hold all service departments and employees within these teams accountable for carrying out the required processes and tasks and providing great customer experience.
Managing Customer Expectations: Assess customer feedback and improve procedures accordingly to ensure that great customer service is provided at all times. Evaluate customer s experience against a set of goals and criteria. Take action when scores fall below thresholds and work with the Customer Service team to conduct additional research if needed.
Creating Cost Effective Systems: Ensure that processes are efficient and cost-effective. Aim to find ways to reduce costs without affecting the overall customer experience, use continuous improvement to remove unnecessary steps in the process.
Building Partnerships: Build partnerships and liaise with Delivery Service Providers to determine services, the criteria for the delivery of those services, and how to develop solutions to any issues that arise. Interact with internal and external stakeholders and Senior Leadership to develop and manage change.

General Trading / Export / Import

Logistics / Supply Chain

Desired Candidate Profile

Bachelor's degree
Work experience in operations/logistics/e-commerce.
Ability to prepare, report and interpret large sets of data
Proficiency in Advanced Excel
Excellent communication, both verbal and written as one may be required to create a narrative outlining weekly findings and the variances to goals, and present these finding in a review forum.
Strong inter-personal and relationship-building skills.
National of the Kingdom of Saudi Arabia Experience in a transportation operations role at a larger 3PL is a plus.
Experience of supply chain management and transportation concepts: forecasting, planning, optimization, logistics, delivery performance, carrier negotiation, inventory management, S&OP.
Pull and report data from numerous databases (using Excel, Access, SQL and/or other data management systems).
MBA preferred.


Logistics Operations Manager


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Afaq Q Tech General Trading

Founded in the year 2005, Souq.com is one the largest e-commerce sites in the Arab world. The award-winning retail business and an online marketplace allow SMEs, merchants, brands and distributors to distribute their products online. The website claims to attract over 35 million visits to its cat alog which features over 1.5 million unique products from 30 different categories. Some of the most popular product categories featured on the website are consumer electronics, household goods, fashion, watches, perfumes, toys, and baby products. The company has its offices in UAE, Egypt, Saudi Arabia and Kuwait. It also has Product and Engineering centers in India and Jordan.

Souq has an employee base of more than 3,000 employees. The company offers competitive salaries and benefits to all its employees. Being a strong believer of employee-employer partnership, it promotes skill training, leadership development, and personal transformation to help them learn and grow along with the business.

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