To protect and safeguard Hotels assets, associates, guest and visitors while on the premises of the Hotel.
SCOPE / BUSINESS CONTEXT
•A Full Time position based at JW Marriott Marquis Dubai.
•Number of Direct Reports Vary as per shift
•Title of Direct Reports LP Officer
•1 to 2 years experience in position of similar capacity
•Sklls and Knowledge
•Quick and eager learner
Education or Certification:
•High School or equivalent similarity experience required
•Dubai Security Guard/Officer Certificate (SIRA)
The following are specific responsibilities and contributions critical to the successful performance of the position:
•Patrol all areas of the property; assist guests with room access
•Monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system.
•Lock property entrances when required.
•Coduct daily physical hazard inspections.
•Respond to accidents, contact EMS or administer first aid/CPR as required.
•Assist guests/employees during emergency situations.
•Notify appropriate individuals in the event of accidents, attacks, or other incidents.
•Defuse guest/employee disturbances.
•Call for outside assistance if necessary.
•Complete incident reports to document all Security/Loss Prevention related incidents.
•Handle all interruptions and complaints.
•Resolve safety hazard situations.
•Escort any unwelcome persons from the property without interrupting the orderly flow of property operation.
•Reprt to scenes of vehicle accidents/thefts.
•Call or assistance using proper code responses.
•Complete a Loss Prevention shift summary/daily activity report.
•Maintain confidentiality of all Security/Loss Prevention and property reports/documents; release information only to authorized individuals.
•Conduct investigations and gather evidence.
•Conduct interviews with relevant parties.
Policies and Procedures:
•Follow company, hotel and department policies and procedures.
•Follows Marriott International Hotels Limited Regional Office policies and procedures
•Protect the privacy and security of guests and coworkers.
•Maintain confidentiality of proprietary materials and information.
•Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
•Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
•Perform other reasonable job duties as requested by Supervisors and Management.
•Working hours as required to do your job but normally not less than 48 hours per week.
•vely listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, JW Symphony of Service) to resolve issues, delight, and build trust.
•Assist other employees to ensure proper coverage and prompt guest service.
•Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
•Address guests' service needs in a professional, positive, and timely manner.
•Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
•Thank guests with genuine appreciation and provide a fond farewell.
•Welcm and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
•Supply guests/residents with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.
•Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
•Speak to guests and co-workers using clear, appropriate and professional language.
•Talk with and listen to other employees to effectively exchange information.
Working with Others:
•Support all co-workers and treat them with dignity and respect.
•Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality. Develop and maintain positive and productive working relationships with other employees and departments.
•Partner with and assist others to promote an environment of teamwork and achieve common goals.
Quality Assurance/Quality Improvement:
•Comply with quality assurance expectations and standards, e.g. GuestVoice and JW Marriott Brand Standard Audit.
•Enter and locate work-related information using computers and/or point of sale systems.
•Stand, sit, or walk for an extended period of time or for an entire work shift.
•Read and visually verify information in a variety of formats (e.g., small print).
•Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.