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Lounge Manager

Propel consult

Posted on April 26, 2019

8 - 10 years Manama - Bahrain

Bachelor of Hotel Management(Hotel Management). Any Nationality

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Job Description

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To manage the delivery of various lounge services, including food, beverage, and ambience and
service elements
Duties & Responsibilities:

Availability of items that might be requested by passengers
Responsible for department budget and financial performance.
Train department employees and schedule work hours, rostering and duty assignments
To manage and liaise with the catering and cleaning contractors to ensure that all necessary works are
being conducted as per the agreed terms of reference. Inspect and carry out regular checks of all
areas of the Lounge.
To promote various services and facilities of The lounge and services to customers.
To review operating procedures and operational problems in order to determine ways to improve the
services, performance, and safety.
To handle and resolve customer issues and complaints in a professional manner and actively seek to
improve customer experience.
To design, implement promotions and/or programs that maximize revenues and profit.
Planning, assigning, and directing work, appraising performance, rewarding and disciplining
employees, addressing complaints and resolving problems.
To draft quality assurance policies and procedures, including operating procedures and grooming
guidelines. Whilst, reporting on their adequacy to ensure ongoing improvements.
Conduct regular meeting with staff and informing staff of all changes, problems, and emergencies
confronting the The lounge Operations and performance objectives.
Individual needs to have a professional appearance and a warm, accommodating, and confident
Must abide by the principles, goals and policies in the airport.
Due to the nature of the hospitality industry, employees are required to work for varying schedules
including holidays, to accommodate the business demand of the airport.
This job requires extensive external interactions, representing The lounge to a diverse range of
contacts, from prospective clients to VIPs.
Work under variable temperature and noise level.

Airlines / Aviation

Secretary / Front Office / Personal Assistant (PA)

Desired Candidate Profile

Bachelor's degree in Hospitality / Hotel Management
Minimum experience: 8 - 10 years
Communication, Grooming, Customer Service Orientation, Inter-personal skills, Negotiation,
Presentations, Grievance Handling, Crisis Management, Decision Making.


Lounge Manager

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Propel consult

Established in 2009 by Barry Prost and Jamie Groom, Propel Consult provides a broad range of high quality recruitment and management consultancy services to employers in the Middle East. The company’s professional services focus on these distinct specialist divisions:

- Oil & Energy

- Construction & Engineering

- Human Resources

- Banking & Finance

Originally established in Ireland, the company is headquartered in Bahrain, which is also its centre of excellence for the region to facilitate the retention of corporate standards, culture and values. The company’s mission is to add value to its client organizations by continually delivering the best quality human resource solutions that save both money and time. Its range of services includes:

- Database Search

- Structured Interviewing & Selection

- Ancillary Consulting Services (Exit Interviews & Salary Surveys)

- Managed Advertising Assignment

- Integrated Project Management

With a team of over 100,000 employees that include highly experienced, dedicated and qualified professionals, Propel Consult is always on the lookout to hire the top talent for different positions and roles.

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Website https://recruitcrm.io/jobs/propelconsult

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