Loyalty & Retention Contractor Orange Egypt Posted on August 9, 2018 0 - 2 years Giza - Egypt Any Graduation. Any Nationality Send Me Jobs Like This SEND Alert Set Successfully Opening 01 Job Description EMAIL JOB SEND Email sent successfully. SHARE JOB Handle daily report with all the cancellation requests & B&C Suspension customers and the customers inquiries for the cancellation process by calling the customers to check the reason of their requests.• Determine the customers problems and work on fixing these problems after convincing the customers.• Follow the customers complaints with the responsible departments to get the problem solved within the period we agreed on.• Verify the quality of the service upon the customer confirmation and ensure customer satisfaction and willingness for continuing the service with the company.• Compensate the customers using the appropriate compensation tool if needed depending on the kind of problem the customer is facing.• Work on delivering a good image for our company in case we fail to convince the customer to give us the chance to solve his problem.• Update all the steps we passed through while handling the customer problem on the CRM system.• Handle any addition task assigned by the direct manager.• Handle all emails received. Company Industry Call Center / BPO / KPO / Outsourcing Department/Functional Area Helpdesk / Customer Service / Telecalling Desired Candidate Profile Bachelor degree from a reputable university• 0 - 2 Years of Experience• Good English both spoken and written• Good computer skills• Very good communication skills. Keywords Customer service Customer support CRM Customer satisfaction C REPORT THIS JOB Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at email@example.com People also searched for Contractor Jobs Architect Jobs Builder Jobs Customer Service Jobs Customer Support Jobs Customer Satisfaction Jobs Communication Skills Jobs Orange Egypt View Contact Details Contact Name/ Designation: - Website https://wuzzuf.net/jobs/p/142879-Loyalty--amp--Retention-Contractor-Orange-Egypt-Giza-Egypt Additional Information Required Employer has requested some additional information along with your application for this job Cancel Login to Naukrigulf Continue using GOOGLE FACEBOOK All your activity will remain private or Forgot Password?