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Loyalty & Retention Contractor

Orange Egypt

Posted on August 9, 2018

0 - 2 years Giza - Egypt

Any Graduation. Any Nationality

Opening 01

Job Description

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Handle daily report with all the cancellation requests & B&C Suspension customers and the customers inquiries for the cancellation process by calling the customers to check the reason of their requests.
• Determine the customers problems and work on fixing these problems after convincing the customers.
• Follow the customers complaints with the responsible departments to get the problem solved within the period we agreed on.
• Verify the quality of the service upon the customer confirmation and ensure customer satisfaction and willingness for continuing the service with the company.
• Compensate the customers using the appropriate compensation tool if needed depending on the kind of problem the customer is facing.
• Work on delivering a good image for our company in case we fail to convince the customer to give us the chance to solve his problem.
• Update all the steps we passed through while handling the customer problem on the CRM system.
• Handle any addition task assigned by the direct manager.
• Handle all emails received.


Call Center / BPO / KPO / Outsourcing

Helpdesk / Customer Service / Telecalling

Desired Candidate Profile

Bachelor degree from a reputable university
• 0 - 2 Years of Experience
• Good English both spoken and written
• Good computer skills
• Very good communication skills.

Keywords

Customer service Customer support CRM Customer satisfaction C

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Orange Egypt


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