Job Description

Roles & Responsibilities

Responsibilities
Cash Management and Compliance
- Maintains cash safety and security in the cash/discharge office, with full authority to take precautionary measures.
- Ensures compliance with hospital cash handling and financial policies.
- Verifies and reconciles all cashier reports (cash, credit card, deposits) and resolves discrepancies.
- Collects and reconciles daily cash and credit card transactions from ER and late-closing clinics.
- Ensures end-of-day closure of all cash drawers across all units.
Banking and Reconciliation
- Deposits cash, cheques, and performs bank transfers as required.
- Reconciles daily credit card transactions with bank statements; coordinates with banks for errors, chargebacks, and disputes.
- Coordinates with Finance General Ledger (GL) for reconciliations, chargebacks, and wire transfers.
- Provides monthly e-bill reconciliation reports (system totals, bank credits, charges, VAT).
Refunds, Advances and Settlements
- Processes refunds (cash, cheque, or card), ensuring authenticity and compliance.
- Handles patient disputes related to cash and credit card transactions.
- Issues and monitors cash advances (IOU) for departments, ensuring timely settlements.
- Processes cheque refund requests in coordination with the Finance department.
Reporting and Documentation
- Prepares final deposit slips, car parking collections, flower shop collections, and other receipts as needed.
- Submits daily expense and reimbursement requests to Finance.
- Monitors foreign currency rate changes and circulates updates to relevant units.
- Maintains accurate records of all financial transactions, supporting documents, and approvals.
- Keeps custody of Post-Dated Cheques (PDCs) and presents them on due dates.
Support and Supervision
- Guides to unit cashiers regarding cashiering and credit card processes.
- Covers cashier/biller duties during breaks or staff shortages.
- Supports emergency cash release (e.g., for blood purchases after hours).
- Communicates and resolves posting errors or discrepancies with concerned units.
Administrative and Coordination
- Arranges stationery from the bank for credit card machines and receipt books.
- Responds to all mail addressed to the main cashier.
- Keeps ID copies and signed declarations for outstanding patient accounts.
- Provides authorization codes for card refunds.

Desired Candidate Profile

High School Certificate / Diploma

PROFESSIONAL EXPERIENCE:

Minimum of one (1) year in a cashiering, finance, or related role.
Knowledge of cash handling and reconciliation processes.
Skills in Microsoft Office applications (Word, Excel, PowerPoint, Outlook).
Skills in organization, problem-solving, and maintaining attention to detail with high accuracy.
Skills in clear and effective communication, both written and spoken, including coordination with cross-functional teams.
Ability to demonstrate integrity and maintain confidentiality.
Ability to work effectively under pressure and meet deadlines.
Ability to deliver high-quality customer service when handling patient and staff inquiries.

Main Cashier American Hospital Dubai LLC