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Maintenance Supervisor

ARENCO REAL ESTATE EST

3 - 4 years $501 - $1,000 Dubai - United Arab Emirates

Any Graduation. Any Nationality Male

Company Accommodation + Medical Insurance + Yearly air ticket allowance


, Posted on April 30, 2018 1 Opening

Job Description

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DUTIES & RESPONISIBILITIES
1. Answer incoming calls as well as assist guests and associates in other departments who have specific jobs & inquiries.
2. Provide personalized guests service of the highest level.
3. Register all received maintenance requests, update status, follow up and ensure completion of jobs within time frame.
4. Ability to realize, capture as well as interpret basic customer information.
5. Communicate with particular maintenance staff and assign jobs according to the nature of call rived.
6. Ability to treat people with respect under all circumstances inspires trust in others besides upholding the values of the organization.
7. Sound judgmental powers; ability to manage difficult customer situations, to respond promptly to the needs of the guests, associates & ask for feedback to improve service, respond to requests for services/assistance.
8. Ability to adapt to change, meet the changing demands of the work environment, any delays of other unexpected job order.
9. Dependability; t follow instructions as well as take responsibility for their actions and also keep commitments.
10. Analyze the various parts of a problem properly and provide prompt solution.
11. Ability to make efficient use of manpower on site.
12. Ability to work well as part of a team – to exhibit objectivity and be open-minded towards the ideas and views of others, give as well as welcome feedback, contribute to building team spirit, support others succeed.
13. Ability to meet tight deadlines and complete job received.
14. Pays attention to detail to avoid miscommunications or misunderstandings with others.
15. Obtain proper record for the calls and update the status in the system.
16. Route guest calls to appropriate resource and provide assistance.
17. Produce call reports on daily, monthly basis.
18. Analyse call logs and other statistics to find out areas of guests / tenants interest or confusion.
19. A sound knowledge of telephone etiquette.


Industry Type : Real Estate
Functional Area : Engineering

Desired Candidate Profile

Call Center – Maintenance Supervisor Should answer incoming calls from guests, tenants, associates & other departments and register calls, answer inquiries and questions, handle complaints, analyze & troubleshoot problems and provide information solution, communicate with associate for job order, follow up and maintain proper record.
Behavioral
• Skilled in relevant computer applications
• Knowledge of customer service, principles and practices
• Customer service experience
• Good data entry/keyboard skills
• Knowledge of administration and clerical processes and knowledge in general technical and electrical
• Communication skills – written and verbal
• Problem solving, initiative, conclusion & determined
• Resilient & work under pressure

Keywords

Maintenance Engineering Utility Maintenance Electrical Maintenance Maintenance Preventive Maintenance Maintenance Planning Asset Management Facility Management Facilities Management Hvac Heat Ventilation HVAC Engineering Electrical Engine

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ARENCO REAL ESTATE EST

After completing his engineering studies in the U.S. in 1971 Mr. Abdullah Ahmed Almoosa laid the foundation of the Group through an architectural engineering firm. It is now grown into a leading family owned diverse business group as one of the top ten leading family owned groups of Dubai. The Group is more popularly known as ARENCO GROUP from its architectural practice which carries that name.

The Group’s diverse business interests include:

An architectural engineering consultancy and interior design practice
Real estate leasing of owned premium apartments, villas, commercial offices, warehousing, staff accommodation, etc. throughout Dubai
Hotel apartments operations of owned assets
Furniture trading
Car rental and leasing
Laundry operations
Manufacture of mattresses, beds
Manufacture of energy saving lamps
Joinery operations

Over four decades of experience and a qualified team of experts enable the ARENCO GROUP to offer services that ensure the highest standards of quality and perfection
More..
Additional Information Required

Employer has requested some additional information along with your application for this job

* Q1: Are you currently in UAE

* Q2: Do you have work experience in as facilities / maintenance supervisor in GCC

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