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Mall Manager (Large Retail) - Muscat Oman


Posted on February 11, 2019

5 - 6 years Muscat - Oman

Any Graduation. Any Nationality

Opening 01

Job Description

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Mall Manager Job Description
• A mall manager is responsible for both the behind-the-scenes and customer-facing operations of a retail shopping center. A typical day may include negotiating a lease with a retailer, handling maintenance requests, or contracting security agencies. Additionally, the mall manager is the face of the mall, handling customer complaints and public relations.
Mall Manager Duties and Responsibilities
Research Local Economic Market
• Generally speaking, the mall manager must understand the market in which the mall is located. A familiarity with which retail outlets will experience success within the shopping center will ultimately contribute to the success of the facility.
Coordinate Mall Employees
• On a day-to-day basis, a mall manager is presented with challenges that require the coordination of staff. These challenges may take the form of coverage shortages, maintenance requests, the presence of law enforcement, custodial issues, or customer complaints.
Advertise and Market the Mall
• While the individual stores within a mall are responsible for their own marketing, the mall manager must ensure the mall itself is represented. Marketing responsibilities may include events planning, community outreach, or advertising via mainstream media. The mall manager also creates an enticing environment to attract prospective tenants.
Full Description of Job Responsibilities:
• Supervise and manage shopping mall operations incl. property management, tenant management, customer service, contract services such as Facility management, cleaning, security, maintenance, etc.
• Ensuring smooth day-to-day functioning of the shopping mall, facilitating good environment for retailers business activity and pleasant shopping environment for customers
Overall Responsibilities:
• Handle the day to day operations in the Mall ensuring operations are kept up to the highest quality standards in order to meet all tenant and customer requirements.
• Coordinate mall team and contractor employee works to oversee daily operations incl. maintenance, security & cleaning, pest control, waste collection, mall administration and customer service
• Conduct tenant orientation meetings for the entire Mall, covering emergency procedures, communication systems and other security procedures relating to the tenants of the Mall.
• Maintain a strong working relationship with all important Municipal Emergency services including Police, Civil Defense, and Fire & Para Medic Services.
• Identify & inform Management of any
job requirements
More than 5 years
Not Specified at least
Hospitality/Hotels Retail

Real Estate

Sales / Business Development

Desired Candidate Profile

Mall Manager Skills and Qualifications
• Successful mall managers communicate effectively, solve problems quickly, and collaborate with others both up and down the chain of command. Employers generally seek candidates who possess, at minimum, a bachelor s degree and the following skills:
• Customer service mall managers are required to interact with patrons on a daily basis and are adept at communicating with these customers in a friendly, professional manner
• Public relations mall managers act as the public voice for a shopping center and therefore must frequently interact with the media, the local community, and even law enforcement
• Legal knowledge while a legal background isn t critical to this position, a mall manager must be familiar with contracts and even zoning ordinances
• Financial management the mall manager is responsible for financial aspects of the retail shopping center, including rent collection, payroll, accounts payable to vendors, and budgeting
• Communication skills a mall manager can effectively communicate with a diverse group of individuals, including property management, retail management, security staff, middle management, and more
• Computer experience mall managers use computers to track inventory, record payroll, and perform other administrative tasks. Familiarity with the internet and word processing is usually a requirement for the position
Requirements :
• At Least 5 Years in Similar Position as Facility Management / Large Shopping Arcades / Malls Etc.
• Strong communication & Leadership skills


Customer service Hospitality Facility management Public relations Budgeting Payroll Administration Property management Middle management Law enforcement


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About this Company
Pillars Egypt is Consultancy & Recruitment Firm established to serve distinctive clients in the areas of strategic management , Business Planning and Executive recruitment.
We are a group of executives with a large diversified experience in various areas as Strategic Management, B usiness Planning
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