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Managed Services Engineer DC Jordan


Posted on December 2, 2019

0 - 2 years Jordan - Jordan

Any Graduation. Any Nationality

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Job Description

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Scope of Work:
Remotely solving support and managed services cases for clients
Resolving tickets in a timely manner and in accordance with the client s service contracts SLA
Writing cases reports and validating them with the Managed Services Manager
Managing clients cases through the service management platform
Coordinating incidents between the client, the field engineer, and logistics
Working Conditions:
To be part of the dynamic and fast-paced managed services team, providing remote services and support for clients in Jordan. This position offers an opportunity to build strong technical expertise in a multi-technology and multi-vendor environment.
Years of Experience:
0-2 years of relevant experience
Major: Computer & Communications or equivalent
Experience/Skills: We are looking for different profiles:
Position#1: Network & Security (core routing & switching, firewall, IPS, WAF, etc.)
Position#2: System (servers, hypervisors, virtualization, storage)
Position#3: Cyber Security (ethical hacking, forensics, threat analysis)



Managed Services Engineer DC Jordan

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