Manager - Cloud Operations

Core42

Responsibilities

Your key responsibilities

• Oversee the end-to-end project management process, from inception to completion.
• Ensure adherence to project timelines, budgets, and quality standards while effectively managing project risks and issues.
• Establish and maintain strong relationships with clients, understanding their unique needs, and ensuring the delivery of best-fit solutions.
• Proactively address client concerns and strive for excellence in service delivery.
• Continuously review and improve service delivery processes to enhance efficiency and effectiveness, identifying areas for automation, and implementing best-fit solutions to streamline workflows.
• Implement rigorous quality assurance practices to guarantee the delivery of high-quality solutions that meet or exceed client expectations, while conducting regular audits and performance evaluations to maintain service excellence.
• Efficiently allocate resources across various projects, balancing workload and optimizing team performance.
• Collaborate with other departments to ensure adequate staffing levels and technical expertise.
• Build effective cross-functional collaboration among various teams, such as sales, engineering, and operations.
• Lead and manage the service delivery team, inculcating a collaborative and high-performance work environment.
• Set clear objectives, provide guidance, and facilitate skill development to enhance the teams capabilities.
• Maintain clear communication channels to ensure everyone is aligned with project objectives and deliverables.
• Stay up-to-date with industry trends, best practices, and emerging technologies related to digital transformation, cloud, and cyber security.