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Manager, HR Operations

Shabitech

2 - 3 years Dubai - United Arab Emirates

Any Nationality


, Posted on May 15, 2018 1 Opening

Job Description

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Manager, HR Operations Job vacancy, we are looking for experienced and talented Manager, HR Operations for Dubai. Category Manager, HR Operations/ HR Jobs.
Job Responsibilities
• Anticipate, identify, and assess complex issues and problems within the People Services operations and provide solutions
• Monitor and maintain effectiveness and efficiency of the People Services tools with a focus on quality improvement opportunities;
• keep up-to-date with vendors and tools in the industry to enhance People Services performance
• Collect and analyze people-related data to aid in better decision making and continuous process improvement;
• develop key metrics to measure employee engagement, retention, and performance
• Identify and communicate system outages, issues and errors to the appropriate group
• Identify, secure, and manage space and equipment requirements, and achieve timely and accurate deployment of all People Services infrastructure needs
• Work with team leads on scheduling and demand planning to ensure adequate coverage during normal and peak periods
Job Requirements
• 2years of experience supervising staff
• Service center telephony, case and knowledge management, HR systems (SAP SuccessFactors), MS Word, Excel, and MS Project
• Ability to work in a highly dynamic environment and respond to operational challenges in a timely manner
• Experience managing performance driven by metrics
• Strong problem-solving and analytical skills
• Good verbal and written communication skills
• Excellent process management skills


Industry Type : IT - Software Services
Functional Area : HR / Human Relations / Industrial Relations

Keywords

Employee engagement SAP Service Scheduling Process improvement Knowledge management Process management Operations Tools Demand planning

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Shabitech


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