Manager - Problem Process Legacy Emirates Group Posted on November 27, 2019 7 years Dubai - United Arab Emirates Any Graduation. Any Nationality Easy Apply Login To ApplyRegister & ApplyApply Without Registration Send Me Jobs Like This SEND Alert Set Successfully Opening 01 Job Description EMAIL JOB SEND Email sent successfully. SHARE JOB Manage the Problem and Knowledge processes and maintain/manage a centralized knowledge database for IT Division. Identify the cause of recurring incidents by investigating the root cause with the objective of minimizing / avoiding the impact of the incident. Company Industry IT - Software Services Department/Functional Area IT Software Desired Candidate Profile Problem Management: Manage the problem process by identifying, classifying, prioritizing, escalating and resolving all the problem tickets. Carry out a root cause analysis on all problems and ensure all tickets are attached with a detailed root- cause analysis. Trends: Analyze data and trends on incidents and problems to identify the root-cause and their potential preventive action. Monitor, review and report the effectiveness of problem resolution and take appropriate action. Documentation / Database: Ensure that an up to date and accurate known errors related information is maintained, monitored and saved in Known Error database for the purpose of bringing in efficiency improvements and issue occurrences presentation. Responsible for maintaining / updating the Policies and Procedures documents for Problem management. Knowledge Management Database: Maintain accurate database of all IT Knowledge Management articles / journals. Have intermediate ITIL certification. • Have a good experience in SAP HEC and Basis Keywords 'ITIL Intermediate' Problem management problem management sap basis/erp Login To ApplyRegister & ApplyApply Without Registration REPORT THIS JOB Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at firstname.lastname@example.org People Looking for Process Manager Jobs also searched Dubai UAE All Jobs Process Manager Jobs in Dubai Operations Manager Jobs in Dubai Process Engineer Jobs in Dubai IT-Software Jobs in Dubai SAP Basis Jobs in Dubai Incident Jobs in Dubai Problem Management Jobs in Dubai Process Manager Jobs in UAE Operations Manager Jobs in UAE Process Engineer Jobs in UAE IT-Software Jobs in UAE SAP Basis Jobs in UAE Incident Jobs in UAE Problem Management Jobs in UAE Process Manager Jobs Operations Manager Jobs Process Engineer Jobs IT-Software Jobs SAP Basis Jobs Incident Jobs Problem Management Jobs Legacy Emirates Group Legacy Emirates Group View Contact Details Contact Name/ Designation: Maqbool - Address: Almas Tower - 48B - Dubai - United Arab Emirates Dubai United Arab Emirates 15904 Additional Information Required Employer has requested some additional information along with your application for this job Cancel Login to Naukrigulf Continue using GOOGLE FACEBOOK All your activity will remain private or Forgot Password?