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Manager Solutions Management

Meeza Qstp LLC

Posted on August 1, 2019

10 - 11 years Doha - Qatar

Bachelor of Business Administration(Management). Any Nationality

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Job Description

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The Manager Solutions Management is responsible for identifying and analysing business needs and translates needs into business requirements and value-added solutions and solution roadmaps.
This is a key management role; The Manager Solutions Management will spend a significant amount of time interfacing with people in the business at all levels, plus working closely with our customers and partners through Procurement and Strategic Alliances business units.
The Manager Solutions Management must possess a unique blend of business/commercial savvy and technical awareness. He/she should also have strong communication and influencing skills, personal drive, tenacity, patience, motivation and the ability to motivate and lead a team. In addition, The Manager Solutions Management must be able to spend time in high-pressure/stressful environments with demanding customers and work with them to deliver value and business aligned IT services.


Solutions Management team develops a comprehensive vision and scope for the solution, develop the business case, choose appropriate methods for achieving solution value, perform requirements elicitation, identify the solution risk approach, and facilitate stakeholder agreement and solution sign-off
Main responsibilities will include the overall management MEEZA’s World-Class Solutions delivered from MEEZA’s rich portfolio that range from data centre services to innovative consulting services. The Manager, Solution Management will be responsible for the following:
Collaborate with MEEZA’s internal departments, Strategic and business partners to find solutions and alternatives to client business challenges
Validate and prioritize application attributes and align attributes to the area and global enterprise standards
Be a Subject Matter Expert while partnering and verifying business solutions with internal departments, Strategic and business partners, and key business stakeholders
Be a strong advocate for MEEZA’s solutions standards, application architecture in all level of engagements within and outside MEEZA
Balance customer requirements with infrastructure and application architecture constraints
Demonstrate a sound understanding of how the overall business solution is positioned, deployed and supported during its end-to-end lifecycle
Pitch solutions and business benefits to clients, influence service design team priorities and resolve client design issues
Collaborate with sales and pre-sales to identify, understand and document solution related business requirements
Adapt MEEZA’s existing process management best practices to assigned tasks and provide insight, innovation and improvement to establish new best practices
Develop and manage direct relationships with key stakeholders and subject matter experts ensuring business solutions are aligned with their goals and priorities
Communicate and drive discussions with MEEZA’s internal departments, Strategic and business partners regarding the solution and implementation options.
Act as Single Point of Contact for Solution Management processes and articulate improvement opportunities in processes/tools where on-going process issues are identified

Knowledge, Skills & Experience

University degree in business administration or computer/technology related field
A minimum of 10 year experience in a technical support or engineering-related role working with a wide variety of Infrastructure Technologies. Basic Experience in Enterprise Applications, databases and Middleware technologies is a plus.
At least 5+ years’ experience in infrastructure architecture and design of complex distributed systems environments, including failover techniques, recovery/rollback, and application partitioning strong practical Linux systems administration skills.
Ability to design HLD and LLD to deploy client solutions
ITIL v3 foundation or Equivalent knowledge in service management
Operational experience in managing/maintaining complex environments within a managed service environment
MCSE/ MCITP: Enterprise Administrator with 6 years combined practical hands on experience
In-depth knowledge administering Exchange Server 2010 and 2013 in a highly available environment including developing and implementing backup/recovery, security, virus protection, Anti-Spam, and Active Directory
MCITP: Enterprise Messaging Administrator on Exchange 2010 and /or 2013 is a plus
In-depth knowledge of VMWare vSphere 4.0 and later versions.
Knowledge of Microsoft Hyper-V, SCCM and SCOM.
Knowledge of HP Hardware, Blade Systems, Storage, Openview and Virtual Connect
Knowledge and experience with Microsoft Lync 2010
Basic Knowledge of IIS
Basic Knowledge and experience in Networking and Firewalls
Basic Knowledge of SharePoint 2010 and /or 2013 Architecture
Work on own initiative and under pressure with a strong ability to prioritize
Proven ability to influence cross-functional teams without formal authority
Demonstrated success in the conceptualisation, development and launching of IT services
Strong understanding of enterprise technologies including data centres, WAN/ LAN networks, server technologies, applications and enterprise management systems
Excellent negotiation skills
Excellent written and verbal communication skills
Excellent presentation skills to large audiences
Proven ability to influence cross-functional teams without formal authority
Completed complex analysis of business requirements making recommendations up to executive level
Teaching ability – be able to explain services to non-technical people in a way that makes sense; also educate Sales & Pre-Sales

IT - Software Services

Accounts / Taxation / Audit / Company Secretary


Manager Solutions Management

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Meeza Qstp LLC

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