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Nobu Hotel Riyadh

2 - 3 years Riyadh - Saudi Arabia

Any Nationality

, Posted on February 28, 2018 1 Opening

Job Description

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• To have a relentless focus on customer service ensuring Nobu s service values are embodied within the department and a seamless customer experience is consistently delivered.
• To be a role model and align customer service values within the department.
• To build effective relationships utilizing a service-focused, energized and authentic leadership style, by regularly liaising with other departments to ensure good communication and support.
• To demonstrate leadership and management of an efficient and effective operation in which all employees understand the key drivers of the business and are held accountable for their performance.
• To ensure flexibility in attitude, approach and working hours as required.
• To show high visibility in the department during peak periods of business.
• To build employee motivation, morale and ensure turnover is minimal.
• To supervise, train, and set targets for all department employees.
• To empower subordinates to establish daily performance targets and guest service expectations.
• To timely coach subordinates to improve operational and service capabilities.
• To review departmental SOP s on a bi-annual basis.
• To conduct evaluation meetings each year with your direct reports.
• To monitor productivity of the department and implement corrective strategies.
• To utilize performance management processes to identify and celebrate consistently high performance and actively manage sub-standard performance.
• To conduct employee disciplinary actions according to standards when required.
• To identify candidates and ensure talent management and succession management processes are implemented.
• To anticipate specific departmental challenges and work with subordinates to resolve within the department.
• To assist the department employees in the performance of their duties, including daily work and problem solving.
• To actively participate in the recruitment process of employees for the department.
• To process all HR and Accounting paperwork as needed in a timely manner.
• To be fully acquainted with all Systems needed by the department.
• To implement the business plan in the department.
• To apply commercial acumen and a whole of business understanding to drive for results.
• To communicate the financial targets and progress of the department against the targets.
• To strive to achieve the agreed financial and non-financial key performance objectives.
• To generally be alert and proactive for opportunities to improve the profitability of the department.
• To attend and proactively participate in management meetings.
• To participate in relevant Hotel Duty Manager shifts.
• To provide and maintain a work environment for all employees, guests and visitors that is safe and without risk to health.
• To undertake cross-training in other areas, when time permits, to enable career development and to cover during emergencies, sickness and vacations.
• To support your Manager during periods of their absence and when special requirements arise.
• To undertake sufficient training to maintain professional qualifications.
Job Requirements:
To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
• Previous experience in organizing food and beverage service in a range of outlets
• Experience in supervising a team
• Ability to demonstrate delegation skills
• Flexibility to respond quickly and positively to a range of work situations
• A passion for developing others to be part of a winning team

Industry Type : Hotels / Hospitality
Functional Area : Chefs / F&B / Housekeeping / Front Desk


Customer service Operations Performance management Talent management Business planning Employee motivation Career development Customer experience Guest service Business understanding

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Nobu Hotel Riyadh

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