Departmental Dutieso Adheres to all standards, policies, and procedures (SOPs, etc.).o Assists the Director of Marketing to implement campaigns in accordance with the programme or plan.o Maintains and administers media plan in a structured and systematic manner.o Assists to maintains the inventory and ordering of collaterals, media kits or corporate gifts. o Assists to ensure media kits and other Marketing Communications related material originating from hotel is appropriate, error-free and brand compliant.o Assists with managing and organization of all on-property and off-property promotions (F&B events, chef appearances, spa promotions).o Maintains all hotel images and video assets such as photos, renderings, videos, slide shows, presentations, artwork, design files etc.o Maintains communication and coordination with external agencies.o Reviews and provide guidelines, as well as assisting to develop or enhance hotel presentations for internal and external uses.o Manages and follow up with Accounts on purchase orders, payments as relevant.o Provides insights and creative support for quarterly priorities - competitor reviews, communication platforms and key messages.o Supports hotel photo or video shoots.
Customer Focus:o Responds to trade or guest requests and needs professionally, timely and with passion.
Colleague Relations:o Be energetic, enthusiastic, resourceful, helpful and passionate to exceed expectations. o Immaculately groomed and articulate, highly professional appearance.o Responds to trade, media or guest requests in a professional and timely manner. o Be resourceful to provide information or note down requests from other colleagues. o Demonstrates business ethics and personal integrity.o Approaches work with a sense of urgency and purpose.o Allocates time and resources effectively when faced with competing demands.o Develops and uses systems to organize and keep track of information.
Administration Duties:o Prepares monthly departmental and marketing reports. o Ensures timely response to all guests, agencies or stakeholders enquiries.o Manages all purchase orders, tracking and filing.o Desk research eg. competitor s activities monitoring, market events happening etc.o Maintains in-house, city and regional events/holiday calendar.
Additional Duties:o Other duties assigned by hotel management.
Experience Minimum 1 year of experience working in a 5-star hotel, luxury retail, agency or marketing environment in a similar role Previous working experience in the Middle East is an advantage Hotel pre-opening experience is a great advantage
Skills Excellent communication skills Good verbal and written communication in English Knowledge of spoken and written Arabic is a great advantage Ability to follow up and complete tasks according to plan Highly competent in using Word, Excel and PowerPoint