Marketing & Sales Operations Representative Caterpillar

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Job Title: Marketing & Sales Operations Representative

Job Summary

Advising on marketing and sales initiatives and dealer/customer related strategies, systems and processes.

What You Will Do:

• Enable Services Revenue growth by supporting Cat Marine teams in deploying customer experience and service operations initiatives.

• Develop deep expertise to advise Cat Marine and dealers on process improvement on areas such as customer management, service transformation, customer onboarding.

• Ensure delivery of Strategic Growth Council objectives, through the growth planning process. Measure dealer performance and support Cat Marine on developing improvement action plans and gap resolution initiatives to support Cat Marine growth objectives.

• Actively support Cat Marine by resolving problems regarding business plan execution, operational improvement, and achievement of targets.