Master Diagnostic Technician AW Rostamani Holdings Co LLC

Job Responsibilities

Financials

• Achieve set targets for Sold Hours, Efficiency, Productivity, and Overall Utilisation.

Strategic Implementation

• Receive repair orders from the Team Leader and understand the scope of work to be performed.
• Perform advanced diagnostic jobs as per the scope of work using diagnostic tools and standard service procedures.
• Record any additional repairs and recommendations using the E-Estimate digital app and update the Team Leader accordingly.
• Demonstrate strong manual dexterity along with technical, mechanical, and advanced computer skills.
• Take ownership of all assigned tasks, working independently and demonstrating effective self-management.
• Read and interpret complex documents such as safety rules, operating and maintenance instructions, repair manuals, and wiring diagrams.
• Follow the quality control inspection system to prevent or correct faulty workmanship that falls below standard.
• Maintain a clean and organised work area and ensure the proper upkeep of personal and workshop tools.
• Attend high-profile and corporate customer vehicles with utmost professionalism.
• Stand in for the Team Leader and support operations as and when required.
• Handle and resolve critical customer complaints and escalate to the Team Leader if further assistance is needed.
• Provide mentoring, coaching, and on-the-job training to newly joined technicians.
• Assist the Team Leader with day-to-day activities as required.

Customer Journey

• Ensure full compliance with F1 standards and company guidelines.
• Handle customer vehicles with utmost care and in a safe manner.

Learning & Growth

• Participate in Training Needs Assessments conducted by the Training Academy and further develop technical skills through the Nissan training programme.

Policies, Procedures and Corporate Governance

• Perform authorised repairs as agreed and inform the Team Leader of any further observations.
• For warranty repairs, follow standard guidelines, tag replaced parts with a warranty tag, and hand them over to the centralised warranty store. Review vehicle service history and any applicable OEM recall campaigns.
• Ensure compliance with Business Standards and Process Guidelines.
• Strictly follow HSE protocols and requirements as per SOP, ensuring that safety gear is used at all times (personal safety, equipment safety, customer vehicles, etc.).