Master Technician - Denting AW Rostamani Holdings Co LLC

Financials

• Achieve targets for Sold Hours, Efficiency, Productivity, and Overall Utilization.

Strategic Implementation

• Perform complex repairs on customer vehicles as per manufacturer standards and work instructions.

• Complete jobs within allotted time frames.

• Provide feedback on additional repairs to the Team Leader.

• Inform the Team Leader/Foreman in advance of any delays.

• Undertake overtime as required based on workshop workload.

• Record bodyshop materials on job cards.

• Raise parts requisitions accurately.

• Collaborate with team members for on-the-job training and guidance.

• Obtain approval from Team Leader/Foreman for additional repairs.

• Ensure materials drawn on job cards are used for the respective vehicle.

• Attend high-profile and corporate customer vehicles professionally.

• Stand in for the Team Leader and support operations as needed.

• Handle critical customer complaints and escalate to Team Leader when required.

• Mentor, coach, and provide on-the-job training to newly joined Denting Technicians.

• Assist the Team Leader with day-to-day operational activities.

Customer Journey

• Ensure F1 – Fix it Right First Time approach.

• Handle customer vehicles safely and professionally.

Learning & Growth

• Participate in Training Needs Assessments conducted by the training academy.

• Develop technical skills through the Nissan training program.

• Maintain uniforms and safety shoes in clean condition.

• Use protective covers for customer vehicles.

• Keep the work area clean and organised.

Policies, Procedures & Corporate Governance

• Adhere strictly to workshop safety procedures and SOPs, including personal, equipment, and vehicle safety.

• Ensure compliance with Nissan Dealer Standards and process guidelines.