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Medical Advisor (non-voice)

Fusion Global Services

0 - 2 years Giza - Egypt

Any Graduation. Any Nationality


, Posted on May 30, 2018 1 Opening

Job Description

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Our client is an e-commerce retail product site. It deals mainly in healthy products which is linked to the rising herbal products market.
• Our client has generated a trusted name in the industry with a strong reputation for stellar customer service and response times.
• Currently our Marketing Channels have hit some success and With the rise in sales we are seeing a heavy influx of product queries and requests for information.
• We have currently variety of products which will require understanding for medicinal herbal system. There will be required home study to get the knowledge levels to a conversion yet non-advisory capability.


Industry Type : Call Center / BPO / KPO / Outsourcing
Functional Area : Doctor / Nurse / Paramedics / Hospital Technicians / Medical Research

Desired Candidate Profile

Facebook Inbox Management and Customer Engagement with Administrative Moderator tasks if required
• Proactively solve customer problems and follow up on corrective actions at first contact
• Communicate effectively with our customers through well-crafted personal interactions whether via phone or chat
• Handle customer support cases in a timely professional manner.
• Able to communicate and handle angry customers and provide the relevant solutions to make it a good experience for them
• Provide high level of quality support in order to meet and exceed the expectations of our customers
• Handle and retain all the customers complaints within the SLA.
• Medical Background/Field (Nutrition) is a extremely preferable.
• University Graduates.
• Very good Computer and Internet knowledge.
• Fluent written English with no grammar or spelling errors.

Keywords

Customer service Customer support Administration Customer engagement Nutrition Medical Advisor E-commerce Management Advisory Retail

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Fusion Global Services

About this Company
Fusion Global Services Ltd. is a multinational startup company located in United Kingdom specializing in Business Processing Outsourcing services to serve SMEs with a whole suite of BPO requirements. FGS provides bespoke and low cost business solutions. Our talents allow...
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Industry:
Health, Wellness and Fitness
Healthcare and Medical Services
Outsourcing/Offshoring
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