Membership Concierge Sohum Wellness Sanctury

Employer Active

Posted 2 hrs ago

Experience

2 - 4 Years

Job Location

Dubai - United Arab Emirates (UAE)

Education

Any Graduation

Nationality

Any Nationality

Gender

Any

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Role Summary

The Membership Concierge is responsible for delivering a seamless and premium experience to all Sohum members. This role manages membership onboarding, renewals, benefits coordination, appointments, communication, and overall member satisfaction. The position serves as the key point of contact for all member-related inquiries and ensures that each member receives personalized, high-quality service aligned with Sohum’s standards.

Key Responsibilities

1. Member Relations & Experience

  • Serve as the primary point of contact for all membership-related inquiries.
  • Provide personalized assistance to members, ensuring a premium and caring experience.
  • Manage member profiles, preferences, attendance tracking, and service usage.
  • Ensure all members are greeted warmly and supported throughout their visit.
  • Maintain exceptional communication and follow-up standards.

2. Membership Management

  • Handle membership onboarding, orientation, and benefit explanation.
  • Manage membership renewals, upgrades, freezes, and cancellations.
  • Track membership payments, instalments, and follow-up on pending dues.
  • Maintain accurate records of member contracts and documentation.

3. Appointments & Coordination

  • Coordinate member bookings for therapies, consultations, and classes.
  • Liaise with therapists, instructors, and reception teams to ensure smooth scheduling.
  • Provide reminders and follow-ups for upcoming appointments.

4. Sales & Upselling

  • Present membership packages, promotions, and seasonal offers to potential clients.
  • Support membership sales targets by identifying upsell opportunities.
  • Attend events and wellness activities to promote membership benefits.

5. Communication & Reporting

  • Send weekly updates to members regarding schedules, offers, and important notices.
  • Maintain WhatsApp groups or communication channels for high-level members.
  • Generate monthly reports on membership numbers, renewals, and member feedback.

6. Customer Care & Conflict Resolution

  • Handle complaints or concerns with professionalism and empathy.
  • Ensure all issues are resolved promptly and documented.
  • Maintain confidentiality and a calm, respectful tone at all times.

Desired Candidate Profile

Qualifications & Skills

  • 2–4 years of experience in hospitality, spa/wellness, F&B, or luxury customer service.
  • Strong communication and interpersonal skills.
  • High level of professionalism, grooming, and customer orientation.
  • Ability to work independently and manage multiple tasks.
  • Experience in CRM, booking systems, or membership platforms is an advantage.
  • Fluent in English; additional languages are a plus.

Behavioral Competencies

  • Warm, welcoming, and emotionally intelligent personality.
  • Strong attention to detail and follow-through.
  • Ability to handle pressure and difficult clients calmly.
  • Passion for wellness, hospitality, and service excellence.
  • High integrity and discretion.

Employment Type

    Full Time

Company Industry

Department / Functional Area

Keywords

  • Customer Service
  • Personal Concierge
  • Guest Experience Coordinator
  • Member Relations Specialist
  • Ambassador Of Membership
  • VIP Services Associate
  • Client Service Manager
  • Communication Skills
  • Relationship Management
  • Luxury Hospitality
  • Concierge Services

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Sohum Wellness Sanctury

At Sohum, we embrace the timeless wisdom of Ayurveda, a journey of balance, harmony, and natural healing. Rooted in ancient Indian traditions, Ayurveda views health as a perfect balance of mind, body, and spirit, achieved through a personalized approach to wellness.

Marian Farouk - Group HR & Admin Manager

First - 13 A Street - Sheikh Zayed Rd Al Quoz - Dubai, Dubai, United Arab Emirates (UAE)

https://www.sohumwellness.ae