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Merchant Sales & Relations - Sr. Officer

Gulf Bank

Posted on April 29, 2019

1 - 2 years Al Kuwait - Kuwait

Diploma. Any Nationality

Opening 01

Job Description

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* Job Purpose: To acquire new merchants and support all
aspects of sales, installation and administration.
a)
Sales Management
Follow all relevant procedures and instructions so that
work is carried out in a controlled and consistent manner
Approach new merchants to achieve POS & PGW sales
target
. Ensure installations, replacement or additional
terminals proceed in line with timeframe and merchant requirements with the
team leader
Training and maintain relationships with merchants that
assigned as per Unit List.
Ensure the daily visit report is updated
Performs other related duties as assigned.
b)
Customer Relations
- Action merchants' and customers request for installations,
replacements etc
- Follow after the installation procedure for visiting the
merchant to provide training.
- Carry out monthly relationship visits and address issues
- Summarise or escalate merchant issues
c)
Internal Service Management
- Meet branches POS & PGW requirements through branch
visits
- Follow up with branches to ensure timely resolution of
problems/maintenance
d)
Reports & Coordination
- Provide information and reports on number and status of
merchants
- Carry out administration related to merchant acquisitions
and merchant issues
Generic
Accountabilities:
e) Corporate
governance & compliance: Work fully within risk
policies & procedures and all compliance regulations


Banking / Financial Services / Broking

Sales / Business Development

Desired Candidate Profile

a) Education
/ Qualifications: Advanced Diploma / Diploma in Banking
Operations or equivalent certification
b) Knowledge: Basic knowledge of
MasterCard, Visa and Amex card products, functionality & rules
c) Experience:
1 - 2 experience in
Sales relating to a credit card business environment and basic knowledge of
MasterCard, Visa and Amex card products, functionality & rules
d)
Accreditation / Licensing: N/A
e)
Generic & Specific Skills:
Knowledge
of MS Office
Bilingual
in Arabic and English
Good
Communication skills
Telephone
Etiquettes
Interpersonal Skills

Keywords

MS Office Licensing Service management Team Leader Training Corporate governance Interpersonal skills Customer relationship Banking operations Sales management Relationship

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Gulf Bank


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