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Mgr-Club Lounge

The Ritz-Carlton

4 - 5 years Manama - Bahrain

Diploma(Other). Any Nationality

, Posted on June 12, 2018 1 Opening

Job Description

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Responsible for the operation of the club lounge, ensuring that the highest levels of hospitality and service are provided. Areas of responsibility include guest and employee engagement, and human resources. Represents property management in resolving any guest or property related situation. Manages the flow of questions and directs guests within the lobby. Maintains condition of the club lounge and orders supplies and equipment.
Education and Experience
High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.
Supporting Operations and Management of the Club Lounge
Ensures that all company standards are being maintained in each area of the club lounge.
Ensures all team members meet or exceed all brand requirements.
Supervises all areas of club lounge operations in the absence of Room Operations management.
Maintains working condition of club lounge equipment and orders supplies as necessary.
Promotes both Guarantee of Fair Treatment and Open Door policies.
Ensures employees have the proper supplies and uniforms.
Understands night audit procedures and being able to comprehend and utilize reports as necessary.
Understands and complies with loss prevention policies and procedures.
Opens and closes Front Desk/ Housekeeping shifts and ensures completion of assigned shift checklist and other duties.
Provides a safe working environment in compliance with OSHA/MSDS.
Coordinates with Food and Beverage to support lounge operations.
Complies with all corporate accounting procedures.
Performs required annual quality audit.
Supporting the Management and Development of Club Lounge Team
Stays readily available/approachable for all employees.
Extends professionalism and courtesy to employees at all times.
Leads by example demonstrating self-confidence, energy and enthusiasm.
Assists/teaches team managers scheduling against guest and hours/occupied room goals.
Sets clear performance expectations with club lounge employees.
Assists team supervisors with constructive coaching and counseling.
Solicits feedback for continuous improvement.
Managing the Guest Experience
Extends professionalism and courtesy to guests at all times.
Motivates and encourages staff to solve guest and employee related concerns.
Provides excellent customer service by being readily available/approachable for all guests.
Coordinates customer group requests.
Takes proactive approaches when dealing with guest concerns.
Assists employees in understanding guests ever-changing needs and expectations, and how to exceed them.
Conducting Human Resource Activities
Trains staff and monitors adherence to all relevant policies and procedures.
Communicates performance expectations employees in accordance with job descriptions for each position.
Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
Ensures that all relevant training is provided to employees in a timely fashion.
Assists in performing the payroll function.
Oversees daily shift operations and ensures compliance with all policies, standards and procedures.
Takes proactive approaches when dealing with employee concerns.
The Ritz-Carlton is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Industry Type : Hotels / Hospitality
Functional Area : Administration


Housekeeping Hospitality Customer Service Hr Operations Property Management Staffing Scheduling Payroll Quality Audit

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The Ritz-Carlton

Founded by J. Willard and Alice Marriott in 1927, Marriott International, Inc. is a leading global lodging company headquartered in Washington, DC in Bethesda, Maryland. It has over 6,000 properties in nearly 122 countries- Middle East & Africa (245 properties, 29 countries), Europe (512 properti es, 37 countries), United States & Canada ( 4,526 properties, 2 countries), Caribbean & Latin America (225 properties, 33 countries), and Asia-Pacific (572 properties, 21 countries). Marriott International, a FORTUNE 500 Company, started its operations in the Middle East in 1980 with Riyadh Marriott Hotel in Saudi Arabia.

Marriott’s portfolio of brands includes JW Marriott and Marriott Hotels, the flagship brand of Marriott with over 500 international locations, along with the other 30 brands. The ever-evolving and award-winning brands of the organization continue to bring in customer satisfaction by offering exceptional amenities and attentive guest care that sets the industry standards. Known as one of the ‘best employers’, Marriott maintains a work culture that puts its people first. The organization offers excellent benefits and career paths that help its employees to grow professionally and personally. Marriott International promotes innovation, diversity, teamwork and a thriving culture. Marriott International’s merger with Starwood Hotels & Resorts has strengthened its position as the best travel company in the world.

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