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Mgr-Loss Prevention

Marriott Hotels Resorts /JW Marriott

Posted on October 17, 2019

2 - 3 years Jeddah - Saudi Arabia

Any Graduation. Any Nationality

Opening 01

Job Description

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Gaylord Hotels is a multi-location hospitality brand guided by a single focus: extraordinary meetings and conventions. From guest rooms and meeting space, to entertainment and dining all in a self-contained environment, Gaylord Hotels makes meeting planning easy and provides attendees great networking opportunities. As a Gaylord Hotels STAR, you'll bring your warm smile, genuine excitement and a consider it done spirit to work. In return, you ll experience the rewards of growing your career among a team of professionals with a passion for excellence. Ready for a change? Take the initiative. Enjoy the Rewards.
JOB SUMMARY
Manages the daily functions of the department to ensure protection of property assets, employees, guests and property. Maintains logs, certifications and documents required by law and Standard Operating Procedures. Trains staff in established emergency procedures and implements accident and fire prevention procedures. Position focuses on ensuring guest and employee satisfaction while achieving the operating budget.
CANDIDATE PROFILE
Education and Experience
High school diploma or GED; 4 years experience in the security/loss prevention or related professional area.
OR
2-year degree from an accredited university in Criminal Justice or related major; 2 years experience in the security/loss prevention or related professional area.
CORE WORK ACTIVITIES
Managing Security/Loss Prevention Operations
Assists the Director of Engineering in administering fire prevention programs and emergency preparedness.
Conducts hazard and risk assessments at the property to include quarterly OSHA/SAFETY audits, incident tracking, and the hazard abatement process.
Develops detailed "shut down" procedures for the property to ensure that all areas are secured at the appropriate times.
Comply with applicable laws and safety regulations.
Follow proper key control guidelines in loss prevention and in the property.
Develop a monthly checklist for all cctv equipment, alarmed doors, and duress alarms to ensure that they are fully functional.
Incorporate into patrols, which encompass all areas of the property's interior and exterior, an inspection tour of recording system.
Follow Duty of Care process for the protection of guests and employees.
Follows up on all unusual activities in and around the property that would impair the well being of guests and employees.
Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Implements action plans to monitor and control risk.
Monitors all unusual activities in and around the property that would impair the well being of guests and employees.
Oversees all loss prevention operations to include but not limited to patrol process, emergency response, investigations (initial & follow up) for all guest and employee related incidents, shipping and receiving process (makes recommendations for improvement), electronic key system and manager on duties responsibilities.
Oversees and guides the efforts of the Accident Prevention Committee.
Oversees first aid program for guests and employees.
Oversees the claims process and protects company assets by closely monitoring the General Liability and Worker's Compensation cases.
Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.
Emphasizes teamwork, close working relationships with other departments and assertive hospitality to serve as a deterrent to crime.
Encourages and builds mutual trust, respect, and cooperation among team members.
Provides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
Serves as a role model to demonstrate appropriate behaviors.
Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
Ensuring Exceptional Customer Service
Meet quality standards and customer expectations on a daily basis.
Identifies the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
Inspects and critiques the performance of the loss prevention department to establish and maintain a high level of professionalism and customer service.
Provides services that are above and beyond for customer satisfaction and retention.
Additional Responsibilities
Analyzes information and evaluating results to choose the best solution and solve problems.
Develops liaison with local law enforcement and emergency services.
Informs and/or updates the executives and peers on relevant information in a timely manner.
Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.


Hotels / Hospitality

Engineering

Keywords

Mgr-Loss Prevention

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Marriott Hotels Resorts /JW Marriott

Founded by J. Willard and Alice Marriott in 1927, Marriott International, Inc. is a leading global lodging company headquartered in Washington, DC in Bethesda, Maryland. It has over 6,000 properties in nearly 122 countries- Middle East & Africa (245 properties, 29 countries), Europe (512 properti es, 37 countries), United States & Canada ( 4,526 properties, 2 countries), Caribbean & Latin America (225 properties, 33 countries), and Asia-Pacific (572 properties, 21 countries). Marriott International, a FORTUNE 500 Company, started its operations in the Middle East in 1980 with Riyadh Marriott Hotel in Saudi Arabia.





Marriott’s portfolio of brands includes JW Marriott and Marriott Hotels, the flagship brand of Marriott with over 500 international locations, along with the other 30 brands. The ever-evolving and award-winning brands of the organization continue to bring in customer satisfaction by offering exceptional amenities and attentive guest care that sets the industry standards. Known as one of the ‘best employers’, Marriott maintains a work culture that puts its people first. The organization offers excellent benefits and career paths that help its employees to grow professionally and personally. Marriott International promotes innovation, diversity, teamwork and a thriving culture. Marriott International’s merger with Starwood Hotels & Resorts has strengthened its position as the best travel company in the world.



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