Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.
Marriott Hotels , Marriott International s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you re happy, our guests will be happy. It s as simple as that. Our hotels offer a work experience unlike any other, where you ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That s The JW Treatment .
Assists the Director of Security in managing security operations on a daily basis. Areas of responsibilities include the protection and safety of property assets, employees, guests and property, accident and fire prevention and response. Ensures the continuous protection of guests, employees and hotel assets. Maintains logs, certifications and documents required by law and Standard Operating Procedures.
Education and Experience
High school diploma or GED; 3 years experience in the security/loss prevention or related professional area.
2-year degree from an accredited university in Criminal Justice or related major; 1 year experience in the security/loss prevention or related professional area.
CORE WORK ACTIVITIES
Managing Security Operations
Assists in the development and implementation of emergency procedures.
Recommends follow-up action for security breaches.
Conducts investigation of all losses of property assets and refers to proper management for disposition.
Deploys security staff to effectively monitor and protect property assets.
Complies with all Corporate Security safety and security management guidelines and procedures.
Completes proper documentation and reports all employee accident and general liability incidents to Claims Reporting Service.
Conducts periodic patrols of entire property and parking areas.
Recognizes success across areas of responsibility.
Handles guest problems and complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Identifies and makes recommendations for minimizing physical hazards and unsafe work practices.
Implements action plans to monitor and control risk.
Keeps abreast of local criminal activity as it may impact property.
Maintains required reports and documentation regarding patrols of property and parking areas.
Inspects all security equipment and ensures it is fully functioning.
Provides means for obtaining necessary medical attention on a timely basis.
Conducts hourly employee performance appraisals according to Standard Operating Procedures.
Identifies the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
Completes disciplinary procedures and documentation according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.
Maintains first aid and CPR certifications required for Security officers.
Implements local authority requirement for security and safety.
Leading Security Teams
Attends pre- and post-convention and weekly forecast meetings to understand group needs and gather critical information to communicate to security officers.
Celebrates successes by publicly recognizing the contributions of team members.
Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.
Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.
Encourages and builds mutual trust, respect, and cooperation among team members.
Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
Provides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
Serves as a role model to demonstrate appropriate behaviors.
Providing and Ensuring Exceptional Customer Service
Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
Empowers employees to provide excellent customer service.
Meets quality standards and customer expectations on a daily basis.
Provides services that are above and beyond for customer satisfaction and retention.
Conducting Human Resources Activities
Assists in minimizing cost of accident claims through aggressive claims management.
Brings issues to the attention of Human Resources as necessary.
Strives to improve service performance.
Administers property policies fairly and consistently.
Analyzes information and evaluates results to choose the best solution and solve problems.
Develops and maintains a working relationship with local law enforcement authorities.
Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Provides guidance in setting health and safety policies and standards.
Coordinates with Event Sales for VIP escort and media control for large events.