Microsoft Dynamic 365 Technical Consultant

OGES iNFOTECH

Responsibilities

• Help solve technically complex, strategic, high-profile, or long-running customer cases that may require interaction with Software Engineering
• Responsible for the customer support experience with Microsoft
• Own, troubleshoot, and solve customer technical issues, using collaboration, troubleshooting best practices, and transparency within and across teams (e.g. swarming)
• Identify cases that require escalation (either technically or strategically)
• Create and maintain incident management requests to product group or engineering group
• Contribute to case deflection initiatives, automation, and other digital self-help assets to improve customer and engineer experience.
• Provide ramp activities, knowledge sharing, technical coaching, and mentoring
• Drive technical collaboration and engagement outside of CSS (Product Engineering teams, Services, Support, Regions)
• Lead or participate in building communities with peer delivery roles; maybe workload or specialty-specific
• Accept and appropriately resolve customer/partner issues: ensuring resolution promptly and by the Microsoft Terms & Conditions and contractual agreements.
• Demonstrate strong communication skills: ensuring that verbal and written responses are relevant, complete, and easily understood when communicating with internal team members, partners, and customers.
• Maintain a high level of the domain and technical skills in Microsoft 365.
• Support / consulting Partners and Customers

Qualifications

• Experience with SQL Server (i.e. performance troubleshooting, installation, setup, query optimization)
• Solid understanding of client/server, networking, and internet technology foundations.
• Professional, practical programming using .Net, C#, TSQL, SQL Server.
• Working knowledge of cloud platforms with deployment and development tools (i.e. PowerShell, Visual Studio, NET).
• Basic understanding of Javascript, TypeScript,JSON, XML, and/or SOAP APIs.
• 2+ years of recent experience with the development of Dynamics 365 configurations will be an advantage.
• In-depth hands-on experience (coding and debugging) in using C#, typescript, JavaScript, and .net/web platform technologies is preferred.
• Experience in a full Software Development Life cycle (SDLC) project, including version control and auto-build process.
• Proven experiences in SQL Admin and Query optimization.
• Capacity planning and sizing with a good understanding of hardware and network communications.
• Working knowledge of Active Directory and Active Directory Federation Services is an advantage.

Location: Abu Dhabi, UAE

Salary: Open to discuss