Minibar Attendant Marriott International

POSITION SUMMARY

Provide direction to the team of Mini Bar/Refreshment Center Attendants. Assist with opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. and facilitate positive guest experience with the in-room refreshment center. Inventory refreshment center, in-room accessories and promotional materials and replace if required. Maintain the cleanliness and appearance of each refreshment center. Record sales using the computer system and restock bars as instructed. Maintain an awareness of products availability, product expiration dates, and inventory levels to prevent stock-out situations. Use computer and software programs to assign guest rooms to all attendants and follow up to confirm that all attendants notes are relayed to management. Prepare a listing of rooms to inventory each day, prepare a restocking cart, and push the cart to the floors where rooms are ready to inventory. Place orders for products with suppliers in the event of an emergency. Respond to requests from guests and assign to the proper attendant. Communicate any issues regarding the refreshment center operation with hotel management.

Serve as a departmental role model or mentor by working alongside employees to perform technical or functional job duties. Assist management in establishing and communicating goals, performance expectations, timetables and deadlines for shift or departmental operations to hourly employees and ensure that they are understood. Ensure staff is working together as a team to ensure optimum service to guests. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests service needs, and thank guests with genuine appreciation. Ensure adherence to quality expectations and standards. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Speak with others using clear and professional language. Read and visually verify information in a variety of formats (e.g., small print). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 2 years of related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None