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Move Coordinator / Relocation Surveyor

Freightworks

Posted on May 12, 2019

3 - 6 years UAE - United Arab Emirates

Any Graduation. Any Arabic National, Any European National, Indian, Filipino

Opening 01

Job Description

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The position is responsible for the fielding and conversion of sales enquiries coming into the Branch

Administration:

• Oversee the incoming sales enquiries coming into the Branch; qualify the opportunity through needs based targeted questioning to either initiate a residential sales appointment or a phone sale process.
• Work closely with all internal teams and ensure all opportunity is leveraged to maximum effect in a team selling environment.
• Report to and work closely with the Manager, ensuring all leads, follow-ups, referrals and quotations are completed in an integrated and pro-active manner.
• Maintain a high performance customer driven culture with an emphasis on the following:
• Very Satisfied Customers and evidence of customer fulfillment
• Operational excellence through a defect free service.
• Maximum value to all stakeholders in the relocation process
• Work closely with all internal stakeholders and ensure all revenue is captured.
• Handle and coordinate with overseas agents and Shipping lines for up-to date rates and customs regulations.
• Prepare Costing for all transactions and services
• Updating relevant databases monthly and weekly.

Customer Service:

• Work closely with the Manager and Residential Consultants to maximise the opportunity to secure all in-home surveys / consultations. This includes:
• Assist with preparation of “Sales Packs” prior to appointment dates to include all available point of sale material.
• To establish “Vital Information” from any sales enquiry and book the residential sales appointment to ensure maximum benefit, ensuring all competitor information and lead sources are obtained at enquiry level.
• Maintain 100% compliance and accuracy in inputting all internal operating systems data in line with the responsibilities of the position.
• Liaise with all third party suppliers when necessary while acting in the best financial / operational interests of the branch.

Others:

• Demonstrate and promote the company vision and values.
• Adhoc duties as assigned by the Manager.


Logistics / Supply Chain

Desired Candidate Profile

• Secondary education certificate, or equivalent (preferred)
• 3-5 years experience in customer services
• Ability to maintain confidentiality and display tact and discretion at all times.
• Excellent analytical, interpersonal and communication skills.
• Ability to work in a potentially rapidly changing environment.
• Ability to set priorities, manage your time and workload and dependably meet strict deadlines.
• Ensure tasks are completed within timelines to a high degree of accuracy and professionalism.
• Ability to work efficiently in a high pressured environment.
• Confident can do attitude and a willingness to support stakeholders in effectively doing their job.
• Solution oriented approach to problem solving and decision making.
• Exceptional interpersonal skills and the ability to build collaborative relationships with multiple and diverse stakeholders.
• Well-developed administration and organisation skills with strong attention to detail.
• Proficient computer skills with experience using Microsoft Office including Word, Excel, PowerPoint, Outlook, Publisher or equivalent.
• Strong communication and presentation skills.
• Cultural sensitivity and awareness.

Critical Competencies:

• Administration
• Customer Service
• Corporate Social Responsibility
• Computer Skills
• Personal Organisation
• Sales Organisation
• Quality
• Sales Team Support

Keywords

Move Coordinator Relocation Surveyor Surveying Coordination Logistics Supply Chain

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Freightworks

Freightworks is an international freight forwarder and logistics provider, located in Dubai (UAE). The location offers premium logistics services to businesses worldwide. Our personal service and expert knowledge of freight forwarding is unrivalled.

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