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Multi - Outlet Manager - Arabic Speaking At Crowne Plaza Dubai

Crowne Plaza Hotels & Resorts - Middle East & Africa

Posted on July 9, 2018

1 - 2 years Dubai - United Arab Emirates

Any Nationality

Opening 01

Job Description

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Do you see yourself as anbsp Multi Outlet Manager ?
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What's your passion? Whether you're into scuba diving, golf or dancing the tango, at IHG we're interested in you. We love people who apply the same amount of passion and precision to their jobs as they do to their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like you to join our friendly and professional team - people that help us create great hotels guests love.
The Crowne Plaza Dubai is an upscale hotel brand located along the business area of Sheikh Zayed Road with over 568 rooms, 13 international restaurants and bars, and has one of the largest meeting, conference and banqueting facilities in the UAE.
We are looking for reassuring, social, goal-oriented, dynamic, confident people to join around 600 colleagues who are committed to maintaining the highest standards of quality and service which define our company. We value the passion and enthusiasm of our colleagues, and encourage you to share your passion when you work with us.
At the moment, we are looking for a Multi - Outlet Manager to join our enthusiastic, warm and friendly Food & Beverage team at Crowne Plaza Dubai .
Asnbspa Multi Outlet Manager , you will managenbspthe efficient operation of thenbsp restaurants including all day dining through customer focused service delivery.
In this position, you willnbspeffectivelynbspoverseenbspoperations ofnbspthe all-day ding restaurant and other selected restaurants, to ensure customer service is at its best. You will be responsible for maximizing all revenue opportunities, serving all food and beverage as required by hotel brand standards and maintaining overall levels of courtesy, service and cleanliness.nbspYou will be responsible for managing and motivating your team. You will be required to ensure that all staff within your department are adequately trained and developed in line with company policy.nbspYou willnbspactively guide and direct the whole team to ensure consistency of brand standards and a high level of performance and service delivery.nbspYou will be able to understand,nbspanalyze and interpret outlet Profit & Loss data. You will work closely with other outlet managers to deliver improvement of overall F&B Department. You will anticipate market changes, review operations when necessary and conduct competitor analysis and industry trend. You will handle guests complaints in a professional manner and ensure great customer experience.
Qualifications
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Preferred candidate will have previousnbspmanagerial experience in a 4 or 5 star hotels and a solid understanding of different Food and Beverage outlets. Importantly, we are looking for an F&B professional with passion and energy that can lead and develop a great team and drive excellent service quality. Having an eye for detail and creativity to look at things differently will be a key to developing the Food and Beverage Experience. An outgoing personality is also very important. Preferred candidates must have strong knowledge in pub operations with flexibility to work hours across a 7-day operation is essential. This 'hands-on' role involves enforcing company standards and policies and high levels of customer service.
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Ultimately, you will be able to demonstrate excellent written and verbal communication in English. You will be a self-starter and you will be able to demonstrate understanding of the business and link the business environment to IHG commitments; have a high level of drive for results; will be adaptable and flexible with the ability to build relationships in a multi-cultural environment and gain trust and support of team members and senior managers. You will have exceptional planning, organizing and delegating skills with attention to detail. You will have the ability to handle guest requests and complaints and exhibit strong decision making skills to deliver brand service standards resulting in highest guest satisfaction. You will possess a high level of integrity to lead by example and gain respect of peers and colleagues.
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In return we'll give you a competitive tax-free financial and benefits package, hotel discounts worldwide and the chance to work with a great team of people. Most importantly, we'll give you Room to be yourself.
So what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG. To find out more about us or any other jobs with IHG please look atnbspcareers.ihg.com


Hotels / Hospitality

Chefs / F&B / Housekeeping / Front Desk

Keywords

Customer Service Service Quality Competitor Analysis Customer Experience Guest Satisfaction Service Delivery Management Finance Taxation Focus

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Crowne Plaza Hotels & Resorts - Middle East & Africa


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