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At Aloft Hotels we re wired for next generation travelers who love open spaces, open thinking, and open expression. Aloft provides a space where style is necessary, social scenes are vibrant, and where the only direction is forward. Our guests are tech savvy and confidently social, with an eclectic style they re not afraid to show. We understand what our guests need, so we provide an affordable option for the tech-savvy design guru. We re looking for innovative self-expressers who aren t afraid to draw outside the lines. If you are someone who appreciates tech-forward features and vibrant social scenes, then we invite you to explore a career with Aloft Hotels.
Aloft Abu Dhabi - the first hotel to open in our EAME Division (Europe, Africa and the Middle East), introduces style at a steal to a modern Middle Eastern metropolis.
Boasting 408 spacious loft-like rooms, cutting-edge technology and a vibrant, energizing social atmosphere, Aloft Abu Dhabi is ideally positioned in the ultra-modern Abu Dhabi National Exhibition Centre (ADNEC), a micro-city of restaurants, a marina and only 20 minutes away from a bustling downtown featuring cosmopolitan culture, lush public parks and a scenic promenade.
Maximizes revenue through increased bookings across all segments of the hotel. Provides an efficient and effective process to quickly handle customer enquiries within pre-defined parameters. Communicates booking information to all relevant departments. Effectively presents and sells all conference and banqueting products which meet customer needs.
1 year Previous experience within an Events or Sales Department
•Sales and co-ordination experience with relevant comparable market
•Strong administrative and interpersonal skills
•Understanding of sales data and its use
•Proven record of sales achievement
•Keyboard skills and computer input
Skills and Knowledge
•Good selling skills and understanding of sales processes; can bring a sale to closure
•Possesses excellent telephone sales skills
•Good customer development and relationship management skills
•Knowledge of all Marriott Lodging products, cultures and brand strategies
•Basic understanding of need time strategy as developed by Revenue Management
•Knowledge of contractual agreements and legal implications
•Knowledge of food trends, food and beverage composition and menu planning
•Good sales skills to upsell products and services
•Ability to manage and balance group and local business
•Basic Knowledge of group business
•Ability to implement successful sales strategies for multiple properties
•Knowledge of operations and associated challenges for all brands
•Effective decision making skills
•Ability to influence others
•Good problem-solving skills
•Strong communication skills (verbal, listening, writing)
Strong organization skills•
Ability to use standard software applications and hotel systems including Opera, One Source, NGS, Delphi, PMS, MARSHA etc.
•Good analytical skills
•Good negotiation skills
•Strong customer and associate relation skills
•Ability to develop and maintain relationships e.g., associates, customers, vendors
The following are specific responsibilities and
contributions critical to the successful performance of the position:
manages and supervises on the department delivery of project plans as per
property and business needs.
monthly/quarterly/annual reports and sales activities (e.g. re-solicitation of
previous bookings, lost
to comp. set report, group
and catering trackers maintenance, Opera DQI reporting, Group/Catering funnel,
Sales Strategy Meeting reporting).
review of all PRO,TE2,TE1 bookings with Director of Sales.
and manage the best resources to effectively deliver project plans.
business through proposal, negotiation and contractual agreement to ensure all
revenue potential and targets are
achieved. Manages through the delivery of group/catering opportunities until
check-out end of event date.
business blocks Snapshots/Forecasts are updated promptly.
closely with clients to establish needs and expectations and maintain records
to develop sales opportunities.
to telephone inquiries/ requests for group/catering business in the defined
and maintain accurate customer meeting/event records in Opera/OneSource/SFAweb,
capture feedback and make suggestions for adapting offering.
positive alternatives through cross-referrals, and ensures that business booked
is within hotel parameter. Processes all correspondence within
acceptable agreed time lines.
developments, innovations and best practice across the estate and competitor
organizations and implement any
process that will improve sales performance.