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Mystery Shoppers

Infakt Insights Pvt Ltd.

Posted on June 7, 2019

0 - 6 years AED 40,000 - 60,000 ($10,800 - $16,201) Abu Dhabi, Dubai, Sharjah - United Arab Emirates

Any Graduation. Any Arabic National

Openings 100

Job Description

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Have you ever had a great customer experience? One where the employee really went the extra mile for you? Conversely, have you ever had an experience where an employee just didn't get it? Very rarely do we patrons actually contact the management to praise or complain about employees or services. As customers, we are more likely to tell our friends and families about an experience at the outlet rather than the management.

Mystery shopping is a tool that companies use to get inside a customers head, to improve their business.

As a Mystery Auditor/Shopper you get to evaluate the customer service levels of brand. This could be for a restaurant, hotel, banks or retail outlets basically any business that would have a customer interface. Your job would be to walk in as a customer and make a report of your overall experience while you are the outlet/hotel. The important parameters to be gauged here would be staff - assistance, knowledge, grooming, outlet ambiance and upkeep along with a process check among the employees.


Freelance Market Research Mystery Shopping Consulting Project Management Consumer Insights Reviewer Auditing Freelancing Blogging Hospitality Retail Operations Banking Operations Automobile Service

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Infakt Insights Pvt Ltd.

Infakt is a mechanism that gives brands a competitive edge in this highly aggressive and price sensitive market. We give a deep dive into the customer experience and highlight a consumer's perspective towards the business/brand. Our Mystery Audits and Research services are uniquely designed to trans late brands credibility and positioning to achieve operational efficiency. The aim is to create a memorable customer experience, build an emotional connect to drive deeper brand loyalty.
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Name/ Designation:
Devika khanna - Owner




Website http://infaktinsights.com

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