Network & Security Engineer Aldar Academies

Responsible for the day-to-day operation of Aldar Education HQ & Schools Network infrastructure, IT network security, and IP Telephony infrastructure. Part of a new site integration team, assessing, re-designing, re-deploying, and maintaining new remote business sites and adding them to corporate network infrastructure.

Job-Specific Knowledge & Skills:

• Knowledge of Network Protocols, network components, network operating systems, and Security Standards.
• Hands-on Knowledge of installation, modification, and maintenance procedures of IT network hardware appliances, virtual appliances, and software.
• Excellent hardware troubleshooting experience with network & security technologies
• Proven experience and knowledge of below network technologies,
  • TCP/IP and IP Subnetting
    • Structure cabling / Passive Networking
    • Switching (Juniper, Huawei, Cisco preferred)
    • Routing (Juniper, Huawei, Cisco preferred)
    • Wireless experience is a must (Aruba, Juniper, Huawei, Cisco preferred)
    • Aruba ClearPass administration
    • FortiGate firewall & SDWAN administration.
    • Palo Alto Firewall administration using Panorama.
    • Wireless technology Juniper Mist & Aruba Central.
    • Wired network: Juniper, and Aruba.
    • IP Telephony: Cisco Call Manager, voice gateways and/or SBC integration skills with MS teams.
    • Routing & Switching and Wireless technologies
    • IPSEC (site-to-site and Remote VPN)
    • Excellent troubleshooting skills on above products & technologies.
• Strong analytical skills
• Good customer service skills
• Appetite to learn continuously.
• Strong troubleshooting and problem-solving skills
• Highly self-motivated and directed, with keen attention to detail.
• Ability to present ideas in user-friendly language is a plus.
• Strong interpersonal, written, and oral communication skills
• Able to effectively prioritize tasks in a high-pressure environment.
• Driver s license and access to a car is a must.

What We Offer:

Aldar Education is a family of world-class, child-centered, and innovative schools based in the UAE. We educate students across our group of owned and managed schools and as we grow, so does our need for highly skilled, inspirational, and dedicated school and educational leaders. We offer an attractive remuneration package including a range of benefits. Our future-focused learning model includes both students and staff, so we place a special emphasis on professional development, coaching, and training.

Successful candidates will have access to a wide network of professionals and opportunities to both lead and contribute to training others as well as developing themselves.

This job description is not all-inclusive. Aldar Education reserves the right to amend this job description at any time. We are an equal opportunity employer, committed to a diverse and inclusive work environment. We are dedicated to our national development strategy and encourage UAE Nationals in their application to our company.

Aldar Education is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment. Offers of appointment are subject to satisfactory references and police clearance.

Main Duties:

• Provide required support to other IT functions and End-User Support concerning network problems, including possible onsite technical support for escalated issues.
• Troubleshoot network-related issues and adhere to SLAs and OLAs related to network & security services.
• Ensure all assets are patched and updated to minimize security breaches and security and system patches, upgrades & changes are applied as required.
• Perform and configure network switches, routers, network standards & protocols.
• Prepare routine reports to highlight IT security issues/concerns/criticalities.
• Continuously assess, test, improve, and document 24x7 monitoring infrastructure, including alarming, logs, and event management.
• Implementing and enforcing network security measures set by Manager Network and Security
• Troubleshoot, diagnose, and resolve technical issues related to Network &security hardware and software.
• Perform the day-to-day operation of Aldar Education s wired network, wireless network, IT network Security and IP Telephony infrastructure.
• Rectify & respond to SOAR alerts and ensure a safe & secure IT environment.
• Assess the infrastructure of new business and school buildings, perform gap analysis, & evaluation, and work on putting IT Infrastructure tech-refresh and deployment plans to bring them up to AE s standard.
• Work as part of a team to implement the IT infra in the new business sites and perform all needed configurations to join the site with the enterprise infrastructure

Specific Duties:

• Add and modify network connections and hardware.
• Configure firewalls as per AE standards & policies and business requirements.
• Troubleshoot network and equipment, including the telephony and security network.
• Maintain and monitor the enterprise network infrastructure.
• Provide network utilization, capacity, and performance reports
• Maintain network standardization and network equipment specification documents.
• Asset tag network assets (i.e. network hardware and software, monitoring tools) and maintain an updated inventory
• Coordinate security issues with IT Managers and other IT functions.
• Provide incident response support and resolution
• Ensure all network-related tickets are assigned, resolved, or escalated following AE s ITSM standards
• Directly reporting to Manager Network and Security Infrastructure
• Prepare SOWs, BOQs, and other IT procurement-related documents.
• Assist Manager Network & Security in the technical assessment of procured and existing technologies.
• Install, configure, and modify VPN clients and MFA protocols.
• Coordinate with external vendors and manufacturers for support cases, monthly & quarterly activities, and reviews