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Night Manager (Arabic Speaker)

Mandarin Oriental Hotel Group

Posted on July 5, 2018

1 - 2 years Dubai - United Arab Emirates

Bachelor of Hotel Management(Hotel Management). Any Nationality

Opening 01

Job Description

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• Departmental:
• Ensure proper, efficient and profitable functioning of the overnight shift.
• Ensure supervision of overnight cleaners.
• Ensure supervision of all other Hotel overnight staff in other areas
• Maximize room revenue and occupancy by effectively controlling rates and availability.
• Clarify duties and responsibilities of overnight Front Office colleagues and ensure that work processes are in a logical order.
• Ensure proper staffing at all times.
• Ensure that Legendary Quality Standards, policies and procedures are properly understood and followed through.
• Ensure and maintain a very high standard of personal hygiene, behaviour and grooming standards of staff.
• Handle all guest complaints and comments relating to the department tactfully.
• Cooperate and coordinate teamwork with other departments.
• Perform any other reasonable duties as required by the Front Office Manager or management of the Hotel.
• Ensure proper handover of his/her shift to the incoming supervisor/Assistant Front Office Manager and/or Front Office Manager, thus to ensure the quality of our standard and most of all, the safety of the hotel, its guest and colleagues at all time.
• Handle all incoming reservation calls and walk in reservations.
• In charge of the daily SMS night run as well as the Agylisis night run.
• Responsible of the first accounting run (daily credit card receipts, paid outs, cash receipts and currency).
• Receives and checks daily F&B billings.
• In charge of end-of-month closing (SMS and Agylisis).
• Ensure that all night audit functions are completed efficiently.
• Creates daily Handover for colleagues.
• Check cash float at the beginning and end of each shift to ensure at all times that amounts are correct.
Education & Certificates
• Senior High School qualification or equivalent
• Degree in Hospitality or Hotel Management is an advantage
• Minimum 2 years experience working in a 5-star hotel environment.
• A minimum of 1 year of Night Manager experience.
• Strong commands of Microsoft Office products, PSMS, GoConcierge, HotSoS, and Rex.
• Previous experience working in the Middle East is an advantage.
• Hotel pre-opening experience is an advantage.
• Ability to understand guest needs and expectations and to deliver superior customer.
• Perform job with attention to details and the ability to organize and handle multiple tasks effectively.
• Clear communication; effective verbal and written communication skills in English. Arabic is an advantage.
• Proven ability to successfully motivate and lead a team.
• Ability to plan and organize large projects.
• Ability to prepare departmental reports.

Hotels / Hospitality



Hospitality Management Auditing Staffing Quality Standards Incharge Supervision Reservation Supervisor


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Mandarin Oriental Hotel Group

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