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Night Manager

Kempinski Hotel

3 - 4 years Dubai - United Arab Emirates

Bachelor of Hotel Management(Hotel Management). Any Nationality

, Posted on May 7, 2018 1 Opening

Job Description

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Key Responsibilities:
Responsibilities and essential job functions include but are not limited to the following:
• Direct Hotel and Front Office operations such as checking in, checking out and providing guest assistance whilst ensuring compliance with all front office policies, procedures, standards and satisfaction of guests needs.
• Maximize hotel revenue by controlling room inventory, group blocking, packages, up selling, reinforcing the late charge policy to maximize REVPAR.
• Complete Day End closing procedures according to standards.
• Handle all guests inquiries occurring during the night to ensure their satisfaction and proper documentation.
• Greet VIP guests upon their arrival and escort them to their room. Establish good rapport and offer assistance for the duration of their stay.
• Patrol the hotel at least twice per shift to ensure that the hotel is clean, tidy, safe and that all is in proper order. Take corrective actions if necessary.
• Keep abreast of all emergency procedures, hotel promotions, product knowledge, VIP arrivals, upcoming events and brief direct subordinates accordingly so that all Front Office team members are able to answer guest requests and questions.
• Report on the hotel log book all guest comments, relevant incidents and matters that need follow up the next day, to ensure consistency and guest satisfaction.

Industry Type : Hotels / Hospitality
Functional Area : Administration

Desired Candidate Profile

Desired Skills & Qualifications:
• Bachelor Degree within Hospitality Management or equivalent in any related field such as Administration or Tourism Management
• Minimum of 3 years experience in a Front Office supervisory level position, ideally in similar position
• Financial and Accounting knowledge of five star luxury hotels
• English - excellent oral and written skills
• Arabic - beneficial
• Excellent communication skills
• Professional complaint handling skills
• Comprehensive Opera & Micros knowledge
• Microsoft Excel and Statistical knowledge
• Problem solving and decision making skills


Night Manager Service Hospitality management Luxury English Microsoft Excel Policies Front office operations guest satisfaction Complaint handling Writing skills

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Kempinski Hotel

Beginning its journey in 1897, Kempinski Hotels is Europe’s oldest luxury hotel group. Headquartered in Geneva, the group has a wide collection of distinguished properties all over the world including the UAE (Dubai, Ajman, and Abu Dhabi), Qatar, Saudi Arabia, Egypt, Germany, Indonesia, China, Austria, Thailand, Turkey, and other locations. Each year, Kempinski keeps adding new destinations in the Middle East, Asia, Africa and Europe. Moreover, Kempinski Hotels owns and operates a broad international portfolio of more than 70 Hotels, luxury resorts, business and Spa hotels reflecting the finest and mesmerizing traditions of European hospitality.

The group believes its success completely relies on its diversified team of dedicated and experienced professionals. Kempinski provides numerous exciting and rewarding career opportunities and other benefits such as People Training and Talent Development Programs to ensure a great learning process for its people. It employs over 22,500 employees in more than 30 countries, with an average of 4 million guests every year. The Hotel Group believes that its corporate social responsibilities extend beyond its guests and employees into the communities where it operates.

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