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Night Manager

Sheraton Hotels & Resorts

Posted on May 7, 2018

2 - 3 years Dubai - United Arab Emirates

Any Nationality

Opening 01

Job Description

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Serves as the property Manager on Duty and oversees all property operations during the overnight shift. Ensures that the highest levels of hospitality and service are provided during the overnight shift. Represents property management in resolving any guest or property related situation. Personally assisting in resolving any issues and completing tasks.
- Ensure that services provided are in harmony with our Sheraton core values
- Ensure and enforce delivering of an on brand arrival and departure experiences throughout every guest stay.
- Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction
- Ensure a 100% daily usage of the Master Arrival Report to deliver GPS initiative successfully to our guests.
- Manages night operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Ensure smooth and clear communication between GSAs and all other FO, HK, club and Room service associates.
- Ensure all guest issues received directly or from one of the associates are responded in a timely manner.
- Ensure GSAs acquire the proper product and service knowledge needed to perform their job properly.
- Has at least 2 years of previous experience as Duty Manager in City Hotel;- Has strong knowledge of Rooms operation (Front Desk, Housekeeping, Bell Desk);
- Has strong leadership skills and ability to manage team members and drive to achieving goals;
- Has the ability to work night shifts;
- Has the ability to work long hours;
- Has good selling and customer focus skills;
- Has good knowledge in hotel safety and security;
- Must be an Arabic speaker.

Hotels / Hospitality



Night Manager Housekeeping Hospitality Property management Quality standards Leadership skills Product service Customer focus Room service Team management Front desk


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Sheraton Hotels & Resorts

Founded by J. Willard and Alice Marriott in 1927, Marriott International, Inc. is a leading global lodging company headquartered in Washington, DC in Bethesda, Maryland. It has over 6,000 properties in nearly 122 countries- Middle East & Africa (245 properties, 29 countries), Europe (512 properti es, 37 countries), United States & Canada ( 4,526 properties, 2 countries), Caribbean & Latin America (225 properties, 33 countries), and Asia-Pacific (572 properties, 21 countries). Marriott International, a FORTUNE 500 Company, started its operations in the Middle East in 1980 with Riyadh Marriott Hotel in Saudi Arabia.

Marriott’s portfolio of brands includes JW Marriott and Marriott Hotels, the flagship brand of Marriott with over 500 international locations, along with the other 30 brands. The ever-evolving and award-winning brands of the organization continue to bring in customer satisfaction by offering exceptional amenities and attentive guest care that sets the industry standards. Known as one of the ‘best employers’, Marriott maintains a work culture that puts its people first. The organization offers excellent benefits and career paths that help its employees to grow professionally and personally. Marriott International promotes innovation, diversity, teamwork and a thriving culture. Marriott International’s merger with Starwood Hotels & Resorts has strengthened its position as the best travel company in the world.

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