This Job is Old and Position Might be Filled Night Manager The Rezidor Hotel Group Posted on May 7, 2017 3 - 4 years Other - Saudi Arabia Diploma(Other). Any Nationality Send Me Jobs Like This SEND Alert Set Successfully Opening 01 Job Description EMAIL JOB SEND Email sent successfully. SHARE JOB Position Description SUPERVISE AND COORDINATE FRONT OFFICE S SHIFT ACTIVITIES TO PROVIDE THE HIGHEST STANDARD OF SERVICE Achieves customer satisfaction and rooms revenue goals by supervising Front Office employees Is proficient in all Front Office procedures Utilises supervisory skills and motivation to maximise employee productivity and satisfaction Recommends to Front Office Manager how to improve guest service and efficiency in Front Office operations Supervises and participates in the prompt and courteous check-in, check-out and servicing of guests Records in the log book any incidents occurred in the hotel and follows-up with the department concerned Communicates open and closed dates, availability and condition of rooms to appropriate individuals Knows current rooms availability, and is familiar with future availability Keeps effective key control Ensures that guest mail and messages are delivered promptly Controls room rates, and brings rate changes in the attention of the Front Office Manager Oversees the proper handling of advance deposits Runs a credit check report, and analyses it for possible doubtful accounts Checks that discounts, billing instructions, and credit policies are followed, and takes action when needed Authorises paid-outs and discounts Makes sure Front Office employees utilise yield management to maximise room revenue Checks the daily arrival list, and makes necessary preparations if hotel is sold out Informs the Front Office Manager on VIP guests and returning guests, and follows-up on VIP lists and room blockings Orders VIP gifts for the following day s arrivals In the absence of Department Heads, takes disciplinary action when required. Follows-up with the applicable Department Head Investigate all walk-outs, and complete relevant forms Deals with all incoming telefaxes and telexes after office hours Completes all forms in cases of accident or theft in the hotel during the shift Brings needs for repair to the attention of the Front Office Manager Company Industry Hotels / Hospitality Department/Functional Area Chefs / F&B / Housekeeping / Front Desk Keywords Billing Yield management Policies Front office operations Customer satisfaction Office procedures Guest service REPORT THIS JOB Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at firstname.lastname@example.org People also searched for Night Manager Jobs Hotel Jobs Arrivals Jobs Front Office Operations Jobs Front Office Management Jobs Guest Service Jobs Yield Management Jobs Additional Information Required Employer has requested some additional information along with your application for this job Cancel Login to Naukrigulf Continue using GOOGLE FACEBOOK All your activity will remain private or Forgot Password?