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Night Manager

The Rezidor Hotel Group

3 - 4 years Other - Saudi Arabia

Diploma(Other). Any Nationality


, Posted on May 7, 2017 1 Opening

Job Description

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Position Description
SUPERVISE AND COORDINATE FRONT OFFICE S SHIFT ACTIVITIES TO PROVIDE THE HIGHEST STANDARD OF SERVICE
Achieves customer satisfaction and rooms revenue goals by supervising Front Office employees
Is proficient in all Front Office procedures
Utilises supervisory skills and motivation to maximise employee productivity and satisfaction
Recommends to Front Office Manager how to improve guest service and efficiency in Front Office operations
Supervises and participates in the prompt and courteous check-in, check-out and servicing of guests
Records in the log book any incidents occurred in the hotel and follows-up with the department concerned
Communicates open and closed dates, availability and condition of rooms to appropriate individuals
Knows current rooms availability, and is familiar with future availability
Keeps effective key control
Ensures that guest mail and messages are delivered promptly
Controls room rates, and brings rate changes in the attention of the Front Office Manager
Oversees the proper handling of advance deposits
Runs a credit check report, and analyses it for possible doubtful accounts
Checks that discounts, billing instructions, and credit policies are followed, and takes action when needed
Authorises paid-outs and discounts
Makes sure Front Office employees utilise yield management to maximise room revenue
Checks the daily arrival list, and makes necessary preparations if hotel is sold out
Informs the Front Office Manager on VIP guests and returning guests, and follows-up on VIP lists and room blockings
Orders VIP gifts for the following day s arrivals
In the absence of Department Heads, takes disciplinary action when required. Follows-up with the applicable Department Head
Investigate all walk-outs, and complete relevant forms
Deals with all incoming telefaxes and telexes after office hours
Completes all forms in cases of accident or theft in the hotel during the shift
Brings needs for repair to the attention of the Front Office Manager


Industry Type : Hotels / Hospitality
Functional Area : Chefs / F&B / Housekeeping / Front Desk

Keywords

Billing Yield management Policies Front office operations Customer satisfaction Office procedures Guest service

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