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Accor Hotels

Posted on August 29, 2019

1 - 2 years Sharjah - United Arab Emirates

Any Nationality

Opening 01

Job Description

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Key tasks
Ensures that all Marjan Island Resort & Spa Standards ,Operating Policies and Procedures are adhered
Responsible for the completed nightly end of day reporting; ensuring accuracy in balancing of accounts
Seeks feedback on guest satisfaction and resolves problems
Strong & effective communication with all other departments
Provides guidance and motivation to the night team. Establishes and communicates on a daily basis with the Front Office Leaders. A strong commitment to Colleague Satisfaction
Responsible to balance operational, administrative and colleague needs
Responsible for ensuring consistency in exceeding guest service expectations
Provides passionate direction towards achieving high level of service
Conducts night colleague performance evaluations on a timely basis, including corrective action and coaching
Develops, implements and/or maintains new incentives to motivate colleagues and maximize hotel revenue
Effectively maximizes inventory levels during high occupancy/sold out nights
Adheres to and promotes the Marjan Island Resort & Spa Health & Safety policies to ensure a safe work environment and knowledgeable all safety & emergency procedures
Identify & develop formal training plans and conducts On-the-Job learning events for the overnight colleagues (based on needs and analyses)
Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
Assists Finance department in all aspects of job.
Administers plans and actions to keep chargeback s and rebates to a minimum.
Ensures all employees are adhering to proper cash handling procedures and monitors overage/shortages.
Manages employee hours.
Supporting Human Resources Activities
Promotes participation in property safety-related programs.
Monitors employee attendance and records absences/tardiness.
Promotes teamwork and employee morale.
Keeps employees informed regarding new operational procedures, standards, or programs.
Assists supervisors in handling employee performance issues (e.g., performance reviews, counselling, and recommendations).
Ensures all employees have complete knowledge of emergency procedures.
Encourages employee relations through gifts, parties, outings.
Creates incentives that will promote better service and profit for the property.
Assists Front Office Manager in processing employee payroll weekly.
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Hotels / Hospitality

Chefs / F&B / Housekeeping / Front Desk

Desired Candidate Profile

Essential and optional requirements
•Power Point
•Fid lio
•Op ra




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Accor Hotels

Founded in 1967 by Paul Dubrule and Gerard Pelisson in France, AccorHotels is a worldwide leading hotel group and market leader in Europe. AccorHotels includes a wide network of over 4,100 hotels in 95 countries. In the Middle East, AccorHotels’ strong network includes 88 hotels and 25,843 room s in 11 countries. Ranging from luxury to economy, the group includes a rich portfolio of 20 brands, each delivering a unique lifestyle and comfort to its guests in different parts of the world. Some of the brands include Fairmont, Thalassa Sea & Spa, Raffles, Sofitel, Pullman, Swissôtel, Grand Mercure, The Sebel, Novotel Mercure, Adagio, ibis, Jo&Joe, Mama Shelter, and Onefinestay. With more than 100 hotels opening every year, AccorHotels has achieved a leading position in Europe.

AccorHotels employs over 2,40,000 people with its 20 brands across the globe. The Group develops and unites its team around a common philosophy of ethical commitment and ensures to:

- Provide regular training for career development

- Offer the best benefits and working conditions to all employees

- Encourage open dialogue with employee representatives to improve their work life

- Create diversity and equal opportunity at work

- Encourage employees to innovate and adapt to the digital world

AccorHotels nurtures its talented workforce and is always on a lookout to acquiring the resources to develop its hotel projects with greater efficiency and flexibility, and enhanced profitability.

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