Night Resort Assistant Manager
Atlantis
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Posted on 31 Oct
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1 Vacancy
Job Description
Roles & Responsibilities
Job Title
Night Resort Assistant Manager Atlantis The Palm Dubai, UAE
Job Description
Position Overview
Atlantis The Palm is seeking a highly motivated and guest-focused Night Resort Assistant Manager to lead the front office and lobby operations during night hours. The role ensures seamless coordination across departments to deliver exceptional 5-star guest experiences, from arrival to departure. The successful candidate will uphold the resort s high standards of hospitality, embody its values, and act as an ambassador for service excellence and leadership.
Key Responsibilities
- Oversee front office, lobby, and front services operations during night shifts to ensure smooth guest experiences.
- Coordinate between Front Office, Housekeeping, Engineering, and other departments for efficient guest service delivery.
- Monitor arrivals, departures, and in-house guests to ensure service consistency and adherence to brand standards.
- Resolve guest issues promptly and effectively, ensuring satisfaction and positive feedback.
- Manage the night audit process and review daily operational reports.
- Support and guide night staff, ensuring proper training, grooming, and adherence to policies.
- Maintain a visible presence in the lobby to engage with guests and anticipate service needs.
- Review VIP arrivals and ensure all special requests and amenities are properly arranged.
- Uphold safety and security procedures throughout night operations.
- Act as the senior management representative during night hours, making decisions in the absence of higher management.
Desired Candidate Profile
Ideal Profile
- Bachelor s degree in Hospitality Management or a related field.
- 2 3 years of experience in a similar role within a luxury hotel or resort environment.
- Strong leadership, communication, and interpersonal skills.
- Proven ability to handle guest relations with professionalism and empathy.
- Thorough understanding of front office operations, night audit processes, and guest service management.
- Proficiency in property management systems (e.g., Opera) and MS Office applications.
- Excellent problem-solving and conflict resolution skills.
- Impeccable personal presentation and attention to detail.
Company Industry
Department / Functional Area
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Atlantis
About the Company Atlantis The Palm, part of Atlantis Dubai, is a world-famous luxury resort located on Palm Jumeirah. Known for its exceptional hospitality, award-winning restaurants, and iconic entertainment, it represents a landmark in Dubai s tourism landscape. Together with Atlantis The Royal, the resort redefines modern luxury, offering guests extraordinary experiences inspired by the majesty and mystery of the ocean.