Odoo Support Officer & System Coordinator
Lift Mart Elevators and Escalators LLC
Posted on 15 Sep
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Experience
2 - 7 Years
Job Location
Education
Bachelor of Technology/Engineering
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Key Responsibilities
1. System Support & Ticket Handling
- Serve as the first point of contact for any Odoo-related user issues
- Log and track issues or bugs, escalating to the developer when needed
- Test and validate fixes before pushing to live
- Provide daily support to teams using CRM, Projects, Helpdesk, Inventory, or Accounting modules
2. User Training & SOP Enforcement
- Train new joiners on basic Odoo usage for their department
- Conduct refresher sessions when workflows are updated
- Ensure users follow SOPs and fill in mandatory fields (e.g., TRNs, VAT, tags, descriptions)
3. Data Review & Compliance
- Monitor system for incorrect or missing data entries (e.g., untagged invoices, blank fields, duplicate contacts)
- Perform basic internal audits to ensure consistent usage across departments
- Support cleanup of outdated, duplicated, or mislinked records
4. System Coordination & Reporting
- Help departments generate simple reports or filters based on system data
- Track SLA progress in Projects or Helpdesk
- Coordinate with the Odoo Developer for changes or fixes, and test new features before release
5. IT Troubleshooting & Internal Support
- Provide first-line technical support for internal hardware and software issues (laptops, printers, connectivity)
- Set up new devices and user accounts (email, Odoo, file access)
- Maintain an inventory of company devices and basic network tools
- Coordinate with external IT support vendors when needed
Desired Candidate Profile
Requirements
- 2 5 years of experience working with Odoo (functional level)
- Strong IT troubleshooting knowledge (Windows setup, device setup, network config, printer/email support, cybersecurity, etc )
- Strong understanding of ERP basics (CRM, Projects, Sales, Service, Finance)
- Comfortable with documentation, training, and system testing
- Detail-oriented with a mindset for data integrity and SOP compliance
- Strong communication and follow-up skills
Company Industry
Department / Functional Area
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Lift Mart Elevators and Escalators LLC
https://liftmart.co/jobs/odoo-support-officer-system-coordinator-lm-0925-1/
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