Odoo Support Officer & System Coordinator

Lift Mart Elevators and Escalators LLC

Posted on 15 Sep

Experience

2 - 7 Years

Education

Bachelor of Technology/Engineering

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Key Responsibilities

1. System Support & Ticket Handling

  • Serve as the first point of contact for any Odoo-related user issues
  • Log and track issues or bugs, escalating to the developer when needed
  • Test and validate fixes before pushing to live
  • Provide daily support to teams using CRM, Projects, Helpdesk, Inventory, or Accounting modules

2. User Training & SOP Enforcement

  • Train new joiners on basic Odoo usage for their department
  • Conduct refresher sessions when workflows are updated
  • Ensure users follow SOPs and fill in mandatory fields (e.g., TRNs, VAT, tags, descriptions)

3. Data Review & Compliance

  • Monitor system for incorrect or missing data entries (e.g., untagged invoices, blank fields, duplicate contacts)
  • Perform basic internal audits to ensure consistent usage across departments
  • Support cleanup of outdated, duplicated, or mislinked records

4. System Coordination & Reporting

  • Help departments generate simple reports or filters based on system data
  • Track SLA progress in Projects or Helpdesk
  • Coordinate with the Odoo Developer for changes or fixes, and test new features before release

5. IT Troubleshooting & Internal Support

  • Provide first-line technical support for internal hardware and software issues (laptops, printers, connectivity)
  • Set up new devices and user accounts (email, Odoo, file access)
  • Maintain an inventory of company devices and basic network tools
  • Coordinate with external IT support vendors when needed

Desired Candidate Profile

Requirements

  • 2 5 years of experience working with Odoo (functional level)
  • Strong IT troubleshooting knowledge (Windows setup, device setup, network config, printer/email support, cybersecurity, etc )
  • Strong understanding of ERP basics (CRM, Projects, Sales, Service, Finance)
  • Comfortable with documentation, training, and system testing
  • Detail-oriented with a mindset for data integrity and SOP compliance
  • Strong communication and follow-up skills

Company Industry

Department / Functional Area

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com

Similar Jobs

Infrastructure Services Support Specialist

IT Tech Support Engineer

GANIS IT SOLUTIONS LLC

  • 2 - 5 Years
  • Dubai , Sharjah , Abu Dhabi - United Arab Emirates (UAE)

IT Support Technician

Whealth

  • 1 - 2 Years
  • Dubai - United Arab Emirates (UAE)
View All