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Office Assistant

General Consult UAE

Posted on August 3, 2018

2 - 3 years Dubai - United Arab Emirates

Any Graduation. Any Nationality

Opening 01

Job Description

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A well-known Shipping and logistics company requires talented energetic and self-motivated individual to fill the following Customer Service position:
-Customer Service Staff
-Office Assistant
Previous experience in Freight forwarding/shipping/ logistics is highly preferred.
Job Description:
-Build strong and lasting relationships with customers and provide second-to-none customer service.
-Take full responsibilities and end-to-end ownership of customer shipments and issues.
-Engage in constructive problem resolution and provide solutions.
-Act and communicate proactively and keep customers informed of any issues or changes in the booking.
-Address root causes and seek continuous improvements constantly look for ways to improve work processes.
-Work independently and assist the team in realizing goals and standards share knowledge and best practices.
-Take responsibility for the execution of shipment life-cycle process including cross-functional coordination.
-Adhere to standardized processes and tasks without compromising customer experience.
Requirements:
-Preferably a Graduate with excellent communication skills.
-Minimum 2 Years relevant experience.
-experience in MS Office (Excel, Power Point), ERP and Gmail and Google drives.
-Previous experience in Freight forwarding/shipping/ logistics is highly preferred.
-An excellent team player.
-Able to work under pressure.
-Well organized, efficient and effective.
-Strong interpersonal and communication skills.
-The ideal candidate will be a person who has strong business, market and customer understanding with a passion to delight the customer through service.
-Has the ability to handle complaints with a smile and is willing to build a long-term relationship with the customer.
-Is able to influence and persuade the customer and handle exception management.
-Has the ability to take ownership and work for early resolution and closure of customer issues.
-Works accurately with eye for detail and has empathy for the customers situation.


Shipping / Freight

Administration

Keywords

Customer service Logistics ERP Freight forwarding Cross functional coordination Excel Powerpoint Customer experience Management Relationship

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General Consult UAE




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Website https://www.amitojobs.com/job/207768/office-assistant/


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